Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Simran Chadha

Summary

A Deakin University student, currently in my last year of a bachelor of biomedical science majoring in medical genomics, and have a goal to become a psychiatrist. Currently looking for a job that can enhance my skills in lab techniques and Administrative work. I am available to do either work from home or at a specific location. Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

School Coordinator

Deakin Teddy Bear Hospital
01.2024 - Current
  • Enhanced school programs by collaborating with teachers, administrators, and parents to identify areas for improvement.
  • Developed customized curriculums for diverse student populations, ensuring educational success for all students.
  • Streamlined communication between staff and parents by implementing a user-friendly online platform.
  • Fostered a positive learning environment by addressing individual student needs and promoting inclusivity.
  • Coordinated tutoring programs to provide additional academic support for struggling students, enhancing overall achievement levels.
  • Managed budgets and allocated funds effectively for various school programs and projects.

Customer Service Representative

Travellers Aid
12.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call centre processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Shift Manager

McDonald's
04.2023 - 01.2024
  • Look after the staff and maintain the decorum of the store
  • Awarded for best teamwork in busy times
  • Train new crew and help them to get introduced to store rules and regulations
  • Keep up the daily record of the store training modules
  • Excellent customer service on both Drive-thru and front counter.
  • Managed daily operations by delegating tasks to employees and monitoring their performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Student Ambassador

Deakin University
07.2023 - 12.2023
  • Conducted campus tours for prospective students and their families.
  • Assisted in planning and organizing events on campus such as open house, orientation and alumni reunions.
  • Greeted guests at the university entrance and directed them to appropriate areas of the campus.
  • Responded to inquiries from potential applicants via email or telephone regarding admissions processes, financial aid options and other relevant topics.

Client Liaison

DeakinTalent FreelancingHub
07.2023 - 10.2023
  • Enhanced client relations by addressing concerns and providing timely solutions to issues.
  • Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
  • Established strong relationships with clients, resulting in repeat business and long-term partnerships.
  • Conducted comprehensive needs assessments for each client, tailoring services and offerings accordingly.
  • Collaborated with internal teams to ensure prompt delivery of products and services, exceeding client expectations.
  • Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
  • Organized meetings, presentations, and events to inform clients about company updates and industry trends.
  • Resolved conflicts and negotiated resolutions between clients and internal stakeholders, maintaining a positive working environment.

Student Peer Mentor

Deakin University Melbourne Burwood Campus
02.2023 - 09.2023
  • Enhanced student-peer relationships by fostering a supportive and inclusive environment.
  • Promoted academic success by providing guidance on effective study habits and time management strategies.
  • Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
  • Contributed to increased retention rates by offering ongoing support and resources to struggling students.
  • Collaborated with faculty members to identify at-risk students and implement targeted interventions for improved performance.
  • Organized peer mentoring events and activities that fostered community engagement and social connections among students.
  • Served as a role model for academic excellence and personal growth, inspiring fellow students to strive for their best potential.

Stylist

Lovisa
12.2022 - 05.2023
  • Maintaining Stock records
  • Mocking the store to make it appear good and attractive to the customer
  • Educate our customers about the available offers and sales to make them feel prioritized.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Boosted sales through effective upselling of complementary clothing items and accessories.

Medical Receptionist

32 White Pearl
05.2018 - 05.2019
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.

Education

Bachelor of Biomedical Science - Medical Genomics

DEAKIN UNIVERSITY
Burwood, VIC
11.2024

Year 12 - Science Education

D.A.V. Senior Secondary Public School
Delhi, India
03.2020

Skills

  • Leadership Development
  • Creative Solution Development
  • Coaching and Development
  • Decision-Making
  • Student Mentoring
  • Community Outreach
  • Event Planning
  • Problem-Solving
  • Customer Service
  • Time Management
  • Communication
  • Laboratory Techniques
  • Scientific Writing
  • Lab Equipment Maintenance
  • Sales Proficiency
  • Customer Service Expertise
  • Microsoft Excel
  • Business Administration

Certification

  • First Aid Certificate
  • Work with Children Check
  • Laboratory and Fieldwork safety Induction.
  • Academic Integrity
  • Career tools for Employability
  • Generative AI: The evolution Of thoughtful online search
  • Google Analytics

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

References

References Available upon request.

Timeline

School Coordinator

Deakin Teddy Bear Hospital
01.2024 - Current

Customer Service Representative

Travellers Aid
12.2023 - 01.2024

Student Ambassador

Deakin University
07.2023 - 12.2023

Client Liaison

DeakinTalent FreelancingHub
07.2023 - 10.2023

Shift Manager

McDonald's
04.2023 - 01.2024

Student Peer Mentor

Deakin University Melbourne Burwood Campus
02.2023 - 09.2023

Stylist

Lovisa
12.2022 - 05.2023

Medical Receptionist

32 White Pearl
05.2018 - 05.2019

Bachelor of Biomedical Science - Medical Genomics

DEAKIN UNIVERSITY

Year 12 - Science Education

D.A.V. Senior Secondary Public School

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Simran Chadha