Simran Dhungana
Howrah
Summary
Proven leader in fast-paced environments, adept at staff management and strategic planning. At McDonald's, I enhanced team productivity and ensured top-notch customer satisfaction by resolving complaints efficiently. Skilled in cash handling and fostering workplace safety, I significantly contributed to maintaining service standards and operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
McDonald's
Pass Road& Rokeby Rd, Rokeby TAS
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Advanced Diploma of Civil Construction Design -
Central Australian College
Level 3-4/45 Murray St, Hobart TAS 700006-2025
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Safety awareness
- Schedule management
- Strategic planning
Accomplishments
Awarded as professional leader during management course
Timeline
Shift Supervisor
McDonald's
03.2023 - Current
Advanced Diploma of Civil Construction Design -
Central Australian College