Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simran Kaur

Newcastle,NSW

Summary

Energetic and results-driven professional with a passion for customer service and a proven ability to thrive in dynamic environments. Skilled in communication, problem-solving, and time management. Seeking an entry-level opportunity to contribute to company success while further developing skills and knowledge. Ready to collaborate with motivated teams and make a positive impact.

Overview

2
2
years of professional experience

Work History

Team Member

OTR (On the Run)
Newcastle, Australia
10.2023 - Current
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Promoted products through effective merchandising techniques.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Trained new team members using approved training materials and information.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

HR Executive and Office Admin

Kandor Accounting Services OPC Private limited
, India
10.2022 - 11.2023
  • Organized recruitment activities including job postings, candidate sourcing, interviewing, and selection.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws
  • Facilitated training sessions for new hires on topics such as organizational culture, policies, and procedures.
  • Monitored performance management systems for effectiveness in assessing individual performance goals.
  • Partnered with stakeholders to strategize and execute best-in-class hiring practices.

Customer Care Executive

Teleperformance
, India
01.2023 - 08.2023
  • Developed and maintained customer profiles in the company's CRM system.
  • Coordinated with various departments to ensure accurate data entry into the CRM system.
  • Responded promptly to inquiries from customers regarding their accounts or services provided by the company using the CRM system.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Customer Care Executive

Alorica India Private Limited
, India
  • Handling PR( Pending Renewal Cases), and PC (Pending Cancellation) cases on the Sales fo
  • Examine documents to determine the degree of risk from such factors as the applicant's financial standing.
  • Collected and updated customer information to ensure it is correct.
  • Assist policyholders with inquiries, policy changes, and claims submissions

Education

MBA - Human Resources Management

University of Newcastle
Newcastle

Skills

  • Cash Handling
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Training and mentoring
  • Sales and Marketing
  • Recruitment Strategies
  • Staff Supervision
  • Internal Communications
  • Policy Implementation
  • Recordkeeping
  • Strategic Planning
  • Documentation And Reporting
  • Project Planning
  • Budget Management
  • Brand Management
  • Task Delegation
  • Team building
  • Time management abilities
  • Idea Development and Brainstorming
  • MS Office

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Team Member

OTR (On the Run)
10.2023 - Current

Customer Care Executive

Teleperformance
01.2023 - 08.2023

HR Executive and Office Admin

Kandor Accounting Services OPC Private limited
10.2022 - 11.2023

Customer Care Executive

Alorica India Private Limited

MBA - Human Resources Management

University of Newcastle

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Simran Kaur