Simran Patel
Summary
Reliable Customer Service Representative. Strong presenter, bringing high quality skills in oral and written communication, active listening and problem-solving skills. Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Serco Citizen Services
09.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- The ability to competently navigate computer software platforms/ screens simultaneously
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Member
McDonald's
05.2021 - 07.2021
- Worked front counter, kitchen and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Certificate II - Business
Marian Catholic College
Griffith, NSW12.2018
Skills
- Customer Service
- Problem-solving abilities
- Inbound Call Management
- Documentation
- Active Listening
- Time Management
Reference
Bhawika Bawa
supervisor
0402498111
Timeline
Customer Service Representative
Serco Citizen Services
09.2021 - 07.2023
Crew Member
McDonald's
05.2021 - 07.2021
Certificate II - Business
Marian Catholic College
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