Professional in client services with strong background in managing client relationships and delivering exceptional service. Expertise in problem-solving, communication, and maintaining client satisfaction. Highly adaptable, team-focused, and results-driven, with proven ability to collaborate effectively and meet evolving business needs. Valued for reliability, flexibility, and proactive approach to achieving goals.
Hi, I’m
Simran Sodhi
Farley
Summary
Overview
9
years of professional experience
1
Certification
Work History
Baiada Poultry
Inventory Control Supervisor
07.2024 - Current
Job overview
- Completed daily cycle counts to maintain accuracy of records for stock worth millions of dollars on everyday basis.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Trained and supervised five employees in inventory management best practices, improving overall team performance.
- Coordinated driver dispatch to accomplish daily delivery requirements for four inter state sites.
- Used multiple programs like Cedar Creek, SAP, Battercus, CHEP and i-leader for inventory records.
Dominion E&C
Project & Administration Officer
01.2023 - 07.2024
Job overview
- Secure optimal freight prices by actively engaging with clients
- Complete supplier credit applications to streamline procurement processes
- Handle upkeep of phone system, overseeing installations of new parts
- Administer Motorpass statements, including maintaining fuel cards and handling car insurance renewals for bout 15 company vehicles
- Organize registration checks, car services, HVIS inspections, and NRMA requirements
- Provide general typing support and assistance to all staff as needed
- Establish and maintain job/enquiry numbers and related registers
- Maintained company mobiles and data cards, arranging plans, upgrades, and international services
- Directed archiving for accounts payable and receivable, including data entry
- Uploaded current insurances onto customer portals to ensure compliance
- Created, modified, and closed purchase orders, reviewing and checking outstanding orders
- Negotiated supplier pricing to optimize procurement costs
- Reduced purchasing lead times through proactive supplier communication and order monitoring for clients
- Prepared commercial invoices and packing lists for international freight, coordinating with handlers for clearance
- Collected necessary documents, prepared workspace, and created induction schedule
- Coordinated with accommodation providers to secure rooms and manage bookings for atleast 20 employees for different projects each day
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
D Corporation Pty Ltd (Caltex)
Customer Service Manager
01.2020 - 02.2023
Job overview
- Compiled monthly reports for payment reconciliation and financial statements
- Resolved accounting, billing, and service delivery issues to uphold and boost client satisfaction
- Cultivated enduring client partnerships through precise price quoting and customer-focused agreements
- Supervised payroll for a 10-person team and provided training for seamless onboarding
- Delivered personalized customer assistance, gauging requirements, and staying informed about consumer trends
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Expert Education & Visa Services
Client Service Officer
07.2018 - 10.2020
Job overview
Right & Associates Pty Ltd
Client Relationship Manager
08.2017 - 06.2018
Job overview
Aussizz Migration and Education Consultants
Educational Administrator
12.2016 - 08.2017
Job overview
Optus Store
Sales Representative
02.2016 - 05.2017
Job overview
Education
La Trobe UniversitySydney, NSW
Bachelor of Professional Accounting from Accounting & Business Management
01.2019
University Overview
Skills
- Supplier Communication & Negotiation
- Purchase Order Management
- Workflow Streamlining
- Procurement Optimization
- Customer Service Excellence
- Record Keeping & Documentation
- Customer Relationship Building
- Microsoft outlook, word, and Excel
Certification
Qualified Educational Counsellor Australia (QEAC)
Timeline
Inventory Control Supervisor
Baiada Poultry
07.2024 - Current
Project & Administration Officer
Dominion E&C
01.2023 - 07.2024
Customer Service Manager
D Corporation Pty Ltd (Caltex)
01.2020 - 02.2023
Client Service Officer
Expert Education & Visa Services
07.2018 - 10.2020
Client Relationship Manager
Right & Associates Pty Ltd
08.2017 - 06.2018
Educational Administrator
Aussizz Migration and Education Consultants
12.2016 - 08.2017
Sales Representative
Optus Store
02.2016 - 05.2017
Qualified Educational Counsellor Australia (QEAC)
La Trobe University
Bachelor of Professional Accounting from Accounting & Business Management
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