Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Simran Virk

Goulburn,NSW

Summary

Dynamic leader with a proven track record in enhancing customer satisfaction and team performance at Zambrero. Skilled in Customer Relationship Management (CRM) and problem-solving, adept at driving quality control and staff training initiatives. Achieved a significant increase in customer satisfaction, demonstrating exceptional critical thinking and active listening abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Ampol
11.2023 - Current

Assistant Manager

BP
02.2021 - 10.2023

Operational Manager

Zambrero
11.2019 - 01.2021

Grocery Team Member

Coles Supermarket
04.2018 - 09.2019

Head Manager

Zambrero
12.2015 - 09.2019

Production Supervisor

Krispy Kreme
08.2015 - 10.2016

Education

Diploma - Certificate 3 in Individual Support

St Adams College
Online Course
02.2020

BBA - Accounting And Business Management

King's Own Institute
Sydney, NSW
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Customer satisfaction measurement
  • Team Development
  • Customer Relationship Management (CRM)
  • Quality Control
  • Staff education and training

references

Hayden Campbell - 0424330052

Nazim Abul - 0488786064

Estelle chen - 0490940925

Timeline

Customer Service Representative

Ampol
11.2023 - Current

Assistant Manager

BP
02.2021 - 10.2023

Operational Manager

Zambrero
11.2019 - 01.2021

Grocery Team Member

Coles Supermarket
04.2018 - 09.2019

Head Manager

Zambrero
12.2015 - 09.2019

Production Supervisor

Krispy Kreme
08.2015 - 10.2016

Diploma - Certificate 3 in Individual Support

St Adams College

BBA - Accounting And Business Management

King's Own Institute

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Simran Virk