Simran Walia
Marsden Park,NSW
Summary
Proven track record in enhancing patient and client experiences through dedicated support and personal care at Option Australia Care Services. Skilled in documentation and reporting, alongside fostering trust and respect, significantly improving living conditions and safety. Expertise in housekeeping and meal preparation, demonstrating a strong ability to multitask and communicate effectively.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Option Australia Care Services
Oakhurst
02.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Disability Support Worker
Life Without Barriers
Alice Springs, NT
04.2022 - 01.2024
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Security Officer
Talice Security
Alice Springs
12.2021 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Surveillance Operator
Lasseters Alce Springs
NSW
04.2022 - 12.2023
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
Customer Service Supervisor
Coles Supermarket
Alice Springs, NT
07.2020 - 09.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Patient Orderly
Alice Springs Hospital
NSW
10.2021 - 03.2022
- Prepared rooms for new patient admissions, creating a welcoming environment that promoted healing from the moment of arrival.
- Streamlined communication between healthcare team members by relaying important updates regarding patient status changes promptly and accurately.
- Improved patient comfort by attentively addressing their needs and maintaining a clean environment.
- Acted as an advocate for patients'' rights, working diligently to ensure they received appropriate levels of care at all times.
- Enhanced the quality of life for long-term patients by engaging in meaningful conversations and activities tailored to their interests.
Education
Bachelor of Science - Bachelor Of Technology
Punjab Technical University
India05.2018
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Documentation skills
- Documentation And Reporting
Timeline
Disability Support Worker
Option Australia Care Services
02.2024 - Current
Disability Support Worker
Life Without Barriers
04.2022 - 01.2024
Surveillance Operator
Lasseters Alce Springs
04.2022 - 12.2023
Security Officer
Talice Security
12.2021 - 01.2024
Patient Orderly
Alice Springs Hospital
10.2021 - 03.2022
Customer Service Supervisor
Coles Supermarket
07.2020 - 09.2022
Bachelor of Science - Bachelor Of Technology
Punjab Technical University