Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simran Yadav

Parramatta,NSW

Summary

Dynamic customer service professional with proven conflict resolution skills at BIC Services, enhancing customer loyalty through empathetic interactions. Adept at relationship building and meticulous record keeping, I consistently deliver positive experiences, contributing to high retention rates and client satisfaction. Committed to maintaining professionalism in high-pressure environments.

Offering compassionate and patient-centered approach, eager to learn and grow in supportive environment. Contributes to warm and safe atmosphere by ensuring adherence to care protocols and developing rapport with residents. Ready to use and develop communication and caregiving skills in Desired Position role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BIC Services
11.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Receptionist

Burger House
08.2022 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Certificate III - Individual Support ( Ageing And Disability)

Australian Community And Management College
Gosford, NSW
03.2025

Diploma - Cabin Crew

Flytech International Air Hostess Training Institu
Kathmandu, Nepal
11.2022

Intermediate Certificate - Management

Sikshadeep College
Nepal
02.2021

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Patient care
  • Record keeping
  • Active listening
  • Attention to detail
  • Critical thinking
  • Data entry
  • Relationship building

Timeline

Customer Service Representative

BIC Services
11.2024 - 02.2025

Receptionist

Burger House
08.2022 - 09.2024

Certificate III - Individual Support ( Ageing And Disability)

Australian Community And Management College

Diploma - Cabin Crew

Flytech International Air Hostess Training Institu

Intermediate Certificate - Management

Sikshadeep College
Simran Yadav