Simranjeet Kaur
Adelaide,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Balaji Multispecialist Hospital
01.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist and Housekeeping
Tamariand Indian Restaurant
11.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Virsa Indian Eatery
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
MBA - Business Administration
University of Adelaide
Adelaide, SA01.2024
Bachelors of Commerce - Commerce
DAV College
Karnal,haryana02.2022
Skills
- Paperwork Processing
- Scheduling
- Consultative Sales
- Data Entry
- Information Security
Certification
- Sales Manager Certificate
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Additional Information
JOBS AND RESPONSIBILITIES:-
- Cash handling
- Doing vacuum in hotels
- Billing
- Cleaning
- Taking care of clients
- Booking appointments
- Good Communication
Timeline
Receptionist and Housekeeping
Tamariand Indian Restaurant
11.2023 - 01.2024
Customer Service Representative
Virsa Indian Eatery
01.2023 - Current
Receptionist
Balaji Multispecialist Hospital
01.2020 - 01.2023
MBA - Business Administration
University of Adelaide
Bachelors of Commerce - Commerce
DAV College
- Sales Manager Certificate
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