Simranjeet Kaur
Westminster,WA
Summary
Quest to work in a professional environment that enables me in developing my potentiality and efficiency. Also, to meet the challenges and excel in the field where I can fully utilize my skills and knowledge.
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service
fruit & veg store
Morley , WA
2023.12 - 2024.06
- Developed customer service procedures, policies and standards.
- Managed customer service issues during night shifts.
- Provided excellent customer service to patrons.
- Provided friendly and courteous customer service.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
Chef
ISS FACILITY SERVICES
Royhill Mine , WA
2021.11 - 2023.06
- Cooking according to the menu, Prepping for next day, Cleaning and sanitizing before and after using, Study each recipe before making it, Teamwork, Cook to order for customers, Crib, bulk cooking, CTO, salad bar, breaky bowl, Dinner & breakfast, Reheat section
- Adjusted seasonings of dishes according to customers' tastes.
- Trained new chefs on proper cooking techniques and menu items.
Cook
Saffron Indian restaurant
2021.01 - 2021.11
- Set up the kitchen with cooking utensils and equipment like knives, pans and kitchen scales, Study each recipe and gather I necessary ingredients, Cook food in a timely manner, Delegate tasks to kitchen staff, Ensure appealing plate presentation, Supervise cooks and assist as needed, Modify recipes to meet customers' needs and requests, Monitor food stock and place orders, Check freshness food and discard out-of-date items, Ensure compliance with all health and safety regulations within the kitchen area
Cook and Kitchen Hand
Punjab Indian restaurant
Maylands , WA
2019.12 - 2021.01
- Cooking bread naan, Assist with Food Preparation, Maintain Kitchen, Always helping chef, Making curries and entrees
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
Education
Diploma in hospitality management -
SIA College, Northbridge
01.2021
Certificate IV in Hospitality -
SIA College, Northbridge
01.2020
Skills
- Excellent written and verbal communication
- Interpersonal skills
- Excellent knowledge of computers
- Strong in Problem determination and solving
- Accustomed to working in a fast-paced time-frame goal-oriented environment
- Able to work under pressure and time constraints
- Self-starter with a desire to evaluate and learn new technologies
References
- Kenneth bauser, 0456373221, Kennya.bauser@gmail.com
- Ashwini Roopchand, 0424522586, Ashwiniroopchand19@hotmail.com
Timeline
Customer Service
fruit & veg store
2023.12 - 2024.06
Chef
ISS FACILITY SERVICES
2021.11 - 2023.06
Cook
Saffron Indian restaurant
2021.01 - 2021.11
Cook and Kitchen Hand
Punjab Indian restaurant
2019.12 - 2021.01
Diploma in hospitality management -
SIA College, Northbridge
Certificate IV in Hospitality -
SIA College, Northbridge
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