Simranjeet Singh
Melbourne
Summary
Enthusiastic individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
5
5
years of professional experience
Work History
Probation Officer
Department of Corrections
08.2018 - 06.2022
- Communicating and conducting the assessments over the phone with offenders released in the community.
- Representing the department in the District Courts as and when required.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Liaising with Police regarding the arrests of offenders who breach there parole conditions.
Community Patrol Officer
Community Patrols New Zealand
01.2017 - 12.2017
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Liaising with Police comms to alert them about any unfortunate situations.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored criminal activity in community to identify suspicious activity.
- Responded to emergency calls to provide assistance to citizens in need.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Education
Post Graduate Diploma - Business
University of Canterbury
Christchurch10-2016
Bachelors of Technology - Information Technology
Punjab Technical University
Punjab, India08-2015
Certificate III - Health And Wellbeing
Career Force New Zealand
Christchurch06-2017
Skills
- Interviews
- Case planning
- Public speaking
- Case management
- Report writing
- Microsoft Office Suite
- Microsoft outlook
- Multi-line telephone operations
- Professional telephone demeanor
- Verbal and written communication
- Task prioritization
- Inbound and outbound calling
- Customer relationship management (CRM)
- Data entry
- Microsoft office expertise
- Live chat support
- Call center operations
- Call center procedures
- Call management
Timeline
Probation Officer
Department of Corrections
08.2018 - 06.2022
Community Patrol Officer
Community Patrols New Zealand
01.2017 - 12.2017
Post Graduate Diploma - Business
University of Canterbury
Bachelors of Technology - Information Technology
Punjab Technical University
Certificate III - Health And Wellbeing
Career Force New Zealand
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