Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simranjeet Kaur Sidhu

https://www.linkedin.com/in/simranjeet-kaur-sidhu-8ba678210?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BY4k6vx%2FzSEe%2BccC0UI%2FzeQ%3D%3D
Sydney,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledge about enterprise and business analysis techniques which i have learned in my whole course and want to start my career as a Business Analyst.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

GURWINDER CHEEMA
, NSW
02.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Education

Bachelor of Science - (NON-MEDICAL)

PUNJAB UNIVERSITY
LUDHIANA, PUNJAB
06.2014 - 07.2017

MASTERS iN INFORMATION TECHNOLOGY - ENTERPRISE SYSTEM AND BUSINESS ANALYTICS

FEDERATION UNIVERSITY
03.2020 - 10.2021

PROFESSIONAL YEAR -

ECA
PARRAMATA, NSW
12.2021 - Current

Skills

Multitasking Abilities

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Timeline

PROFESSIONAL YEAR -

ECA
12.2021 - Current

MASTERS iN INFORMATION TECHNOLOGY - ENTERPRISE SYSTEM AND BUSINESS ANALYTICS

FEDERATION UNIVERSITY
03.2020 - 10.2021

Customer Service Representative

GURWINDER CHEEMA
02.2020 - Current

Bachelor of Science - (NON-MEDICAL)

PUNJAB UNIVERSITY
06.2014 - 07.2017

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Simranjeet Kaur Sidhuhttps://www.linkedin.com/in/simranjeet-kaur-sidhu-8ba678210?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BY4k6vx%2FzSEe%2BccC0UI%2FzeQ%3D%3D