Simranjeet Kaur Sidhu
Hobart,TAS
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as experience in providing technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Moonah
03.2023 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Ensured exceptional customer service by setting and upholding service standards, addressing customer concerns, and fostering a positive dining experience.
- Ensured exceptional customer service by setting and upholding service standards, addressing customer concerns, and fostering a positive dining experience.
- Maintained product quality by monitoring food preparation and cooking, ensuring compliance with McDonald's standards, and conducting quality checks.
- : Enforced safety and sanitation protocols, ensuring the restaurant's compliance with health and safety regulations and McDonald's policies.
Restaurant Manager
Spice On Wheels
02.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Help Desk Support Specialist
Fotografik Enterprises Pvt.Ltd.
02.2019 - 05.2020
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to inquiries by phone, email and walk-up requests.
Education
Skill Assessment - Professional Year Programme
Queensland International Business Academy
Sydney, NSW08.2024
Master of Science - Information And Technology
University of Tasmania
Hobart, TAS07.2023
Master of Science - Masters of Information Technology And System
Punjabi University Patiala
Punjab, India05.2018
Skills
- Organizational Skills
- Critical Thinking
- Verbal and Written Communication
- MS Office Proficiency
- Customer Support Needs Assessment
- Troubleshooting and Assistance
- Configuring Devices
Certification
- Windows 10 for IT Support - Troubleshooting basics
- IT help desk for beginner
- Microsoft 365 essential - training and administrators.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Manager
McDonald's Moonah
03.2023 - Current
Restaurant Manager
Spice On Wheels
02.2022 - Current
Help Desk Support Specialist
Fotografik Enterprises Pvt.Ltd.
02.2019 - 05.2020
Skill Assessment - Professional Year Programme
Queensland International Business Academy
Master of Science - Information And Technology
University of Tasmania
Master of Science - Masters of Information Technology And System
Punjabi University Patiala
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