Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simranjit Kaur

Brisbane

Summary

Dynamic front-of-house professional with a strong work ethic and exceptional customer service skills, honed at Pizza Hut. Recognized for enhancing guest satisfaction through attentive service and effective problem-solving. Proven ability to train new staff and maintain high standards in fast-paced environments, ensuring seamless operations and a welcoming atmosphere.

Overview

1
1
year of professional experience

Work History

Front of House Employee

Pizza Hut
11.2024 - Current
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Housekeeper

Company
04.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Front of House Employee

Rashays Underwood
04.2024 - 06.2024
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Front of House Employee

Kinara Indian Restaurant
03.2024 - 04.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

High School Diploma -

Spring Hill Brisbane
Brisbane, QLD

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Team collaboration
  • Multitasking and organization
  • Cash handling proficiency
  • Attention to detail
  • Time management

Languages

Hindi
Full Professional
English
Full Professional
Punjabi
Full Professional

Timeline

Front of House Employee

Pizza Hut
11.2024 - Current

Housekeeper

Company
04.2024 - Current

Front of House Employee

Rashays Underwood
04.2024 - 06.2024

Front of House Employee

Kinara Indian Restaurant
03.2024 - 04.2024

High School Diploma -

Spring Hill Brisbane

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Simranjit Kaur