. Simranjit Kaur
Quakers Hill
Summary
Passionate about leveraging current skills and attributes to make a meaningful impact within a dynamic organization. Committed to contributing to the growth and development of the community. Seeking a challenging position to utilize expertise and drive positive change. Dedicated to continuously enhancing abilities and making a difference in the world.
Overview
9
9
years of professional experience
Work History
Security Officer
Aces Group
01.2024 - Current
- Collaborated on creating a seamless synergy between safety measures and patron satisfaction.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Packer
Amazon
06.2024 - 01.2025
- Handled various general tasks including RF scanning and packaging operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Conducted quality control checks, ensuring all outgoing packages met company standards.
Loss and Prevention Officer
UlTIMATE SECURITY
01.2024 - 05.2024
- Recognized as a leading security provider in New South Wales.
- Implementing measures to reduce incidences of theft.
- Monitored entire store area routinely.
- Performed random bag checks for customers periodically.
- Provided tailored guidance to customers based on their requirements.
- Review scenarios for precise action planning.
- Acknowledged for delivering reliable security services across NSW.
- Conducted thorough investigations of accidents to identify root causes and prevent future occurrences.
- Improved overall safety culture by consistently enforcing company policies and procedures.
Receptionist/Customer Care Representative
Bridges on Meninya
08.2022 - 11.2023
- Managed guest check-ins and provided top-tier service.
- Facilitated and streamlined digital reservation processes.
- Conducted phone communications to verify information with customers.
- Coordinated staff schedules efficiently to ensure optimal coverage.
- Recorded information in the database efficiently.
- Provided high-quality services ensuring a 4-star accommodation experience for guests.
Retail Sales Associate
Priceline Pharmacy
02.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Muffin Section Incharge for Pick and Packing
Mama Ka’z banana breads
01.2016 - 01.2021
- Accurately fulfilled and packed order requests.
- Operated manual and electric pallet jacks efficiently.
- Handled direct interactions with customers making pickups and those on calls.
- Coordinated digital orders with manufacturing operations.
- Increased customer satisfaction, ensuring accurate and timely delivery of products through close coordination with shipping department.
- Ensured compliance with industry regulations by staying up-to-date on best practices in grading and packing management.
- Optimized inventory management, implementing a real-time tracking system to reduce waste and improve stock rotation.
- Developed detailed process documentation for grading and packing tasks, ensuring all team members were well-versed in standard operating procedures.
- Resolved issues quickly to maintain productivity goals.
- Estimated labor requirements to support anticipated workload.
Education
Certificate 2 in security operations -
04.2023
Bachelors in pharmacy -
CT institute of pharmaceutical sciences
Jalandhar, Punjab03.2015
Higher School Certificate -
State public school
Nakodar, Punjab03.2011
Skills
- Providing excellent customer experiences, handling complaints, and resolving issues
- Meeting sales targets, promoting products, and suggesting complementary
- Working effectively with colleagues, supporting team members, and contributing to a positive work environment
- Building and maintaining customer relationships, providing excellent customer service
- Adapting to changing sales environments, rejection, and feedback
- Performing calculations, handling cash, and processing transactions
- CCTV Monitoring
- Conflict Resolution
- Safety Protocols
- Ability to communicate with people from different cultures and at all levels
- Excellent Presentation with a positive work attitude
- Highly developed sense of initiative
- Experience of working in team projects
- Ability to priorities and achieve outcomes in a timely manner
- Very good with technology
- Organized and with good attention to detail
- Good communication skills
- Crowd controller
- Good knowledge of conflict resolution
- Quick body reflexes
- Superior customer service
- General security
- Physical fitness
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Document management
- Security guard license
- First aid and CPR certified
- Reliability
- Punctuality
- Excellent Verbal and written communication
- Work ethic
- Event security
- Emergency awareness
- Keen observer
- Physical stamina
- English fluency
- Security operations experience
- Customer service skills
Accomplishments
- Won school level Debate competition
- Successfully completed two-week security training program.
- Reduced shoplifting rates by 90%through improved surveillance procedures.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Work Rights
Full work rights
Personal Information
Citizenship: Australian citizen
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Packer
Amazon
06.2024 - 01.2025
Security Officer
Aces Group
01.2024 - Current
Loss and Prevention Officer
UlTIMATE SECURITY
01.2024 - 05.2024
Receptionist/Customer Care Representative
Bridges on Meninya
08.2022 - 11.2023
Retail Sales Associate
Priceline Pharmacy
02.2021 - 07.2022
Muffin Section Incharge for Pick and Packing
Mama Ka’z banana breads
01.2016 - 01.2021
Certificate 2 in security operations -
Bachelors in pharmacy -
CT institute of pharmaceutical sciences
Higher School Certificate -
State public school
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