Summary
Overview
Work History
Education
Skills
Languages
Other Expertise
References
Timeline
Generic

Simranjot Dhillon

Tarneit,Australia

Summary

I am a determined and an enthusiastic Customer Service focused professional with a solid background in Property Management, Marketing Coordinator & Sales Associate. A well-presented and confident person, I have excellent communication skills and enjoy working as part of a productive team. I am ready to take my career to the next level.

Overview

10
10
years of professional experience

Work History

Broker Response Consultant

NAB
04.2023 - Current
  • Taking inbound calls from Brokers related to all Home Loan Applications value chain.
  • Delivering superior customer experience by ensuring all information are correct and up-to-date.
  • Working with first point resolution for customers in line with the operating procedure.
  • Adhering to process and procedures, while identifying potential risks and escalating it to the People Leaders.
  • Lodging Broker complaints and resolving.

Auto Finance Specialist

St George Group
10.2021 - 04.2023
  • Responded to customer inquiries, complaints and comments on a daily basis & determined corrective action for high call volume department
  • Worked in a call centre environment & answered 50-65 calls average a day by addressing customers, Brokers, Dealers inquiries & problem solving
  • Communicate effective with customers, managers & co workers through a variety of channels including email, phone & traditional mail
  • Reviewed & manually submitted an average of 15-20 applications a day for customers inquiring about a line of credit with Westpac, St George, Bank SA & Bank of Melbourne
  • Reviewed & verified transactions to ensure proper Processing has been done to establish quality Standards.

Sales Associate

Sherridon Homes
06.2018 - 09.2021
  • Exceptional customer service, meet, greet & assist customers
  • Maintain presentation, ambience & atmosphere in the display homes
  • Comply to policies & procedures regulated by Building Industry Act
  • H&L Packages Responsibility.

Property Manager

Remax West Real Estate
11.2017 - 06.2018
  • Effective use of Property Portfolio Portals to establish approximate side-cost
  • Responsible for arrears, maintenance & repairs
  • Undertaking regular property inspections
  • Appraisals for rental & sales.

Marketing Coordinator

Auscanus Consultants Pty Ltd
02.2014 - 11.2017
  • Developed comprehensive business cases to analyse costs and profits
  • Tracked costs and expenses for analysis against the original budget
  • Managed 3 employees in the counselling department
  • Reporting all paper work and other materials to director of the company
  • Doing seminar to engage students from all around the world (specific India) to study in Australia.

Education

Certificate IV in Property Management Services -

Real Estate Institute Victoria
Melbourne, VIC
01.2014

Bachelor of Arts -

PTU University
01.2011

Diploma in Interior Designing -

Swinburne University of Technology
Melbourne, VIC
01.2008

Skills

  • Motivation For Sales
  • Negotiation
  • Listening
  • Professionalism
  • Listening
  • Coordination
  • Basic math and money handling skills Think fast!
  • Conflict Resolution
  • Leadership
  • Reporting Research Results
  • Direct Marketing
  • Workplace training
  • Compliance requirements
  • Real estate knowledge
  • Business Growth

Languages

English

Other Expertise

  • Microsoft (Software)
  • RP Data
  • Ownership Data
  • Console Gateway
  • Property Me
  • Banking & Disbursements
  • Advertisements
  • Runway
  • Sovereign

References

References Available on Request

Timeline

Broker Response Consultant

NAB
04.2023 - Current

Auto Finance Specialist

St George Group
10.2021 - 04.2023

Sales Associate

Sherridon Homes
06.2018 - 09.2021

Property Manager

Remax West Real Estate
11.2017 - 06.2018

Marketing Coordinator

Auscanus Consultants Pty Ltd
02.2014 - 11.2017

Certificate IV in Property Management Services -

Real Estate Institute Victoria

Bachelor of Arts -

PTU University

Diploma in Interior Designing -

Swinburne University of Technology

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Simranjot Dhillon