Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simranpreet Singh

Southbank,VIC

Summary

Skilled Head Chef and former Customer Service Representative at Woolworths Group, adept in kitchen management and team leadership. Excelled in developing staff and managing food costs, enhancing menu offerings, and ensuring food safety. Demonstrated exceptional problem-solving and empathy in high-stress situations, significantly improving customer loyalty and business outcomes.

Overview

12
12
years of professional experience

Work History

Head Chef

The Grey Smith
03.2024 - Current
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.

Customer Service Representative

Woolworths Group
03.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sous Chef

Humsie’s Kitchen
06.2012 - 08.2016
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.

Supervisor

RMB Group
10.2016 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Certificate - First Aid

Lite Security Institute of Education
Brunswick , VIC

Certificate II - Security Operations

Lite Security Institute of Education
Brunswick, VIC

Graduate Diploma - Bussiness Management

Ashton College
Melbourne, VIC

Graduate Diploma - Hospitality Management

Zarah Institute
Melbourne, VIC

Skills

  • Food safety
  • Kitchen management
  • Team management
  • Menu development
  • Complaint handling
  • Critical thinking
  • Problem resolution

Timeline

Head Chef

The Grey Smith
03.2024 - Current

Customer Service Representative

Woolworths Group
03.2020 - Current

Supervisor

RMB Group
10.2016 - 03.2020

Sous Chef

Humsie’s Kitchen
06.2012 - 08.2016

Certificate - First Aid

Lite Security Institute of Education

Certificate II - Security Operations

Lite Security Institute of Education

Graduate Diploma - Bussiness Management

Ashton College

Graduate Diploma - Hospitality Management

Zarah Institute

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Simranpreet Singh