Simran Tyagi
Adelaide,Australia
Summary
Dedicated and customer-focused retail professional with extensive experience in store management. Adept at driving sales, managing stock, and delivering exceptional customer service. Proven track record of leading teams, optimizing store performance, and ensuring a positive shopping environment. Eager to bring strong leadership and problem-solving skills to a Store Manager/Assistant Store Manager role, contributing to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Representative Team Member
EG Fuel Group
06.2023 - Current
- Delivered top-tier customer service, assisting diverse clientele with fuel transactions and product purchases
- Managed cash register operations, processed payments, and ensured accuracy in daily sales reporting
- Maintained store cleanliness and organized merchandise to optimize the shopping experience
- Assisted in general maintenance and ensured smooth operation of the station
Inbound Sales Team Member
TSA Pirie Street
12.2022 - 05.2023
- Handled inbound calls, assisting Telstra customers with service inquiries, product features, and sales
- Navigated multiple systems to troubleshoot issues and resolve customer complaints efficiently
Store Manager
Ezymart
04.2021 - 12.2022
- Led daily store operations, including opening/closing procedures and cash handling
- Managed stock orders and inventory levels to ensure shelves were fully stocked and organized
- Trained and supervised new employees, ensuring high performance and excellent customer service
- Resolved customer inquiries regarding product features, pricing, and after-sales services
- Conducted product comparisons to facilitate informed purchasing decisions
- Implemented strategies to increase sales and cross-sell complementary products
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Assistant
Woolworths Group
05.2022 - 11.2022
- Greeted customers, answered product inquiries, and assisted with purchasing decisions
- Ensured accurate pricing and maintained fully stocked shelves to meet customer demand
Education
Master of Business Analytics -
Macquarie University
Bachelor of Technology - Computer Science
BSAITM
Skills
- Leadership & Team Management
- Staff Training
- Stock management
- Customer Service & Sales
- Cash Handling & Inventory Management
- Stocking & Merchandising
- Time Management & Reliability
- Retail Operations & Reporting
- Quality Assurance
- Payment Processing
References
- Vanshika Sharma, Assistant Store Manager, Skechers North Rocks, 0452470374, vanshisharma0134@gmail.com, NSW
- Gopal Tyagi, Team Member, Woolworths Cumberland Park, 0416579774, gopal.tyagi9911@gmail.com, Cumberland Park
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Representative Team Member
EG Fuel Group
06.2023 - Current
Inbound Sales Team Member
TSA Pirie Street
12.2022 - 05.2023
Sales Assistant
Woolworths Group
05.2022 - 11.2022
Store Manager
Ezymart
04.2021 - 12.2022
Master of Business Analytics -
Macquarie University
Bachelor of Technology - Computer Science
BSAITM
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