Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simrat Kaur

Clyde North,VIC

Summary

Dynamic leader with a proven track record at 7-eleven, adept in store operations and team management. Excelled in enhancing customer satisfaction and store safety, driving sales through innovative promotions and effective merchandise planning. Skilled in fostering a high-performing team culture, achieving goals with over 90% success rate in exceeding performance targets.

Overview

4
4
years of professional experience

Work History

Associate Store Leader

7-eleven
03.2024 - Current
  • Developed and mentored a high-performing team of associates, consistently exceeding performance goals and expectations.
  • Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
  • Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.
  • Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
  • Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.
  • Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
  • Ensured proper implementation of safety protocols training employees on emergency procedures and accident prevention measures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Associate Store Leader

7-eleven
09.2023 - 03.2024
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Team Member

7-eleven
03.2021 - 09.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Developed marketing materials to promote in-store events and special promotions.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Education

Masters in Computer Science (2006-2007) -

Kurukshetra University
India

Bachelor of Commerce -

Guru Nanak Dev University
India
06-2005

Skills

  • Store operations
  • Merchandise planning
  • Team management
  • Inventory control
  • Staff management
  • Employee scheduling
  • Budgeting and cost control
  • Store safety
  • Promotions execution
  • Customer service
  • Problem-solving
  • Team building and leadership
  • Store organization
  • Goals and performance
  • Staff supervision
  • Upselling and cross selling
  • Retail operations

Timeline

Associate Store Leader

7-eleven
03.2024 - Current

Associate Store Leader

7-eleven
09.2023 - 03.2024

Team Member

7-eleven
03.2021 - 09.2023

Masters in Computer Science (2006-2007) -

Kurukshetra University

Bachelor of Commerce -

Guru Nanak Dev University

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Simrat Kaur