Simrat Kaur
Clyde North,VIC
Summary
Dynamic leader with a proven track record at 7-eleven, adept in store operations and team management. Excelled in enhancing customer satisfaction and store safety, driving sales through innovative promotions and effective merchandise planning. Skilled in fostering a high-performing team culture, achieving goals with over 90% success rate in exceeding performance targets.
Overview
4
4
years of professional experience
Work History
Associate Store Leader
7-eleven
03.2024 - Current
- Developed and mentored a high-performing team of associates, consistently exceeding performance goals and expectations.
- Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
- Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.
- Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
- Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
- Ensured proper implementation of safety protocols training employees on emergency procedures and accident prevention measures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Associate Store Leader
7-eleven
09.2023 - 03.2024
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Team Member
7-eleven
03.2021 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted with inventory counts and stocking of merchandise.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Improved customer satisfaction by quickly helping each person find desired items.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Enhanced store security measures, reducing incidents of theft and loss.
- Developed marketing materials to promote in-store events and special promotions.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
Masters in Computer Science (2006-2007) -
Kurukshetra University
IndiaBachelor of Commerce -
Guru Nanak Dev University
India06-2005
Skills
- Store operations
- Merchandise planning
- Team management
- Inventory control
- Staff management
- Employee scheduling
- Budgeting and cost control
- Store safety
- Promotions execution
- Customer service
- Problem-solving
- Team building and leadership
- Store organization
- Goals and performance
- Staff supervision
- Upselling and cross selling
- Retail operations
Timeline
Associate Store Leader
7-eleven
03.2024 - Current
Associate Store Leader
7-eleven
09.2023 - 03.2024
Team Member
7-eleven
03.2021 - 09.2023
Masters in Computer Science (2006-2007) -
Kurukshetra University
Bachelor of Commerce -
Guru Nanak Dev University