SIN-YI(Grace) CIOU
Doubleview,WA
Summary
Adept at streamlining operations, I enhanced team productivity at The Coffee Club and Shingle inn by fostering a collaborative environment and mentoring staff in high-quality beverage preparation. Skilled in payroll fundamentals and customer service, my background includes successfully managing inventory and resolving customer complaints, demonstrating strong organizational and interpersonal communication abilities.
Overview
5
5
years of professional experience
Work History
Payroll Professional Training at CH Global
CH Global
04.2024 - 06.2024
- Payroll fundamental
- ADP workshop
- Lum sum payment on termination
- Termination workshop
- Payroll tax
- Payroll tax workshop
- A national workplace relations system(fair work)
- Award interpretation workshop
- The superannuation guarantee
Lead Barista
The Coffee Club
Innaloo,WA
07.2022 - 09.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Barista
Shingle Inn
Innaloo,WA
09.2019 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in cash handling, including opening and closing tills and processing payments
Education
Bachelor Of Arts - Advertising
Ming-Chuan University
Taiwan 06.2008
Skills
- Strong organizational and time management skills
- Excellent customer service and interpersonal communication
- Experience with scheduling and inventory management
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with problem-solving abilities
- Adaptable and quick to learn new software and procedures
Reference
Sasha Martin
Owner of The Coffee club
Phone :0408921185
Timeline
Payroll Professional Training at CH Global
CH Global
04.2024 - 06.2024
Lead Barista
The Coffee Club
07.2022 - 09.2023
Barista
Shingle Inn
09.2019 - 04.2022
Bachelor Of Arts - Advertising
Ming-Chuan University