Sina Ghadaksaz Zadeh
Balwyn,VIC
Summary
I'm a dedicated customer service professional with a deep passion for ensuring customer satisfaction. My experience at Woolworths has taught me the art of delivering top-tier service. As a Freight Coordinator at Pack and Send, I excelled at providing customers with seamless shipping solutions. Additionally, I possess a strong knowledge of technology and a comprehensive understanding of both Apple's products and their competitors. I'm fluent in both Persian and English, which allows me to effectively communicate and assist a diverse range of customers. I'm eager to leverage my tech expertise and language skills to ensure Apple customers receive exceptional service and make informed decisions in a competitive tech landscape.
Overview
1
1
year of professional experience
Work History
Freight Coordinator
Pack & Send
09.2023 - Current
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Customer Service Representative
Woolworths Supermarket
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Koonung Secondary College
Mont Albert, VIC12.2023
Skills
- Problem Resolution
- Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Fluent in Persian and English
- Time Management
- Deep understanding of Apple's products
- Good knowledge of Apple's competitor products
Timeline
Freight Coordinator
Pack & Send
09.2023 - Current
Customer Service Representative
Woolworths Supermarket
06.2022 - Current
High School Diploma -
Koonung Secondary College
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