SINA MATAUTIA
Moorebank,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. I am a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Medical Secretary
Spectrum Medical Imaging
02.2023 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Administration Assistant/Cashier
The Children's Hospital Westmead (Finance Department)
03.2019 - 02.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Increased revenue by implementing effective debt collection strategies and monitoring debt compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Considered alternative means of resolving debt issues if patients could not pay
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Checkout Operator/Fill Assistant
Big W (Bonnyrigg)
08.2018 - 09.2019
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet company needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
Crew member
McDonalds (Liverpool)
12.2017 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Higher School Certificate (Yr 12) -
Moorebank High School
01.2017
Skills
- Medical Terminology
- Customer Service
- Patient Scheduling
- Strong organizational skills
- Office Administration
- Time Management
- Strong Problem Solver
- Dedicated Team Player
- Cash Handling
- Verbal and written communication
- Patience and Empathy
- Work Ethic and Integrity
Attributes
- Verbal Communication: Recognised ability to communicate with a range of individuals from different cultures and backgrounds.
- Commitment and Dedication: Willing to provide long-term ongoing contribution and dedication to an organization demonstrated by giving blood donation every 4 months as volunteer work.
- Collaborative Team Member: Ability to collaborate with team members demonstrated by contributing to church events and activities.
References
Matalima Masini
Finance Revenue Supervisor
The Childrens Hospital at Westmead
Ph: 02 9845 3812
E: matalima.masini@health.nsw.gov.au
Makiah Mafiti
Deputy Manager
Spectrum Medical Imaging
Ph: 02 9197 8100
E: mmafiti@spectrumradiology.com.au
Timeline
Medical Secretary
Spectrum Medical Imaging
02.2023 - Current
Administration Assistant/Cashier
The Children's Hospital Westmead (Finance Department)
03.2019 - 02.2023
Checkout Operator/Fill Assistant
Big W (Bonnyrigg)
08.2018 - 09.2019
Crew member
McDonalds (Liverpool)
12.2017 - 08.2018
Higher School Certificate (Yr 12) -
Moorebank High School