Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
Generic

SINA MATAUTIA

Moorebank,NSW

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. I am a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Medical Secretary

Spectrum Medical Imaging
02.2023 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Administration Assistant/Cashier

The Children's Hospital Westmead (Finance Department)
03.2019 - 02.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Increased revenue by implementing effective debt collection strategies and monitoring debt compliance.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
  • Considered alternative means of resolving debt issues if patients could not pay
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Checkout Operator/Fill Assistant

Big W (Bonnyrigg)
08.2018 - 09.2019
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet company needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.

Crew member

McDonalds (Liverpool)
12.2017 - 08.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Higher School Certificate (Yr 12) -

Moorebank High School
01.2017

Skills

  • Medical Terminology
  • Customer Service
  • Patient Scheduling
  • Strong organizational skills
  • Office Administration
  • Time Management
  • Strong Problem Solver
  • Dedicated Team Player
  • Cash Handling
  • Verbal and written communication
  • Patience and Empathy
  • Work Ethic and Integrity

Attributes

  • Verbal Communication: Recognised ability to communicate with a range of individuals from different cultures and backgrounds.
  • Commitment and Dedication: Willing to provide long-term ongoing contribution and dedication to an organization demonstrated by giving blood donation every 4 months as volunteer work.
  • Collaborative Team Member: Ability to collaborate with team members demonstrated by contributing to church events and activities.

References

Matalima Masini

Finance Revenue Supervisor 

The Childrens Hospital at Westmead

Ph: 02 9845 3812 

E: matalima.masini@health.nsw.gov.au


Makiah Mafiti

Deputy Manager 

Spectrum Medical Imaging

Ph: 02 9197 8100 

E: mmafiti@spectrumradiology.com.au



Timeline

Medical Secretary

Spectrum Medical Imaging
02.2023 - Current

Administration Assistant/Cashier

The Children's Hospital Westmead (Finance Department)
03.2019 - 02.2023

Checkout Operator/Fill Assistant

Big W (Bonnyrigg)
08.2018 - 09.2019

Crew member

McDonalds (Liverpool)
12.2017 - 08.2018

Higher School Certificate (Yr 12) -

Moorebank High School

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SINA MATAUTIA