SINA TAULA
Rendezvous Hotel
Melbourne,VIC
6
years of professional experience
Customer service professional with over 6 years of experience across reservations, administration and front office operations. Experienced in managing corporate, leisure and group bookings. Known for being organised, approachable and reliable, with strong attention to detail and a genuine passion for delivering excellent service in fast-paced environments.
Work History
Reservations Coordinator
1 Year 7 Months- Coordinated reservations for 300+ room hotel, ensuring seamless handling of corporate, leisure, and group bookings while maintaining accurate records.
- Handled 100+ booking enquiries and changes daily via phone, email, and online channels, ensuring timely and accurate responses.
- Coordinated with Sales, Revenue, Front Office and Housekeeping to ensure smooth guest arrivals.
- Maintained accurate reservation records using Opera PMS and hotel booking systems.
- Resolved booking enquiries and trained new team members to enhance service quality and operational efficiency.
Front Office Duty Manager / Spa Receptionist
1 Year 2 Months- Supervised team of 3–5 staff, ensuring smooth daily front office operations.
- Managed reservations and booking changes for front office and spa, ensuring accuracy and professionalism.
- Handled guest check-ins weekly while managing arrivals, departures, and payment processing.
- Resolved guest concerns promptly, maintained calm service, and escalated issues.
- Supported training and onboarding for new team members, reinforcing service standards and front desk procedures.
Front Office Duty Manager / Hotel Reservations Agent
2 Years 9 Months- Oversaw front office operations and reservations for 46–50 room properties, ensuring seamless guest experiences.
- Processed reservations, check-ins, check-outs, and guest inquiries, enhancing customer satisfaction.
- Resolved guest concerns while maintaining high service standards.
- Led training sessions for new team members, fostering a knowledgeable and efficient front office team.
Cafe Assistant / Barista
5 Months- Prepared a variety of beverages to meet customer preferences and handled cash and EFTPOS transactions efficiently, ensuring smooth operations.
- Provided outstanding customer service in high-volume café environment, enhancing customer satisfaction.
- Upheld food safety and presentation standards, contributing to a clean and inviting café atmosphere.
Education
Diploma - Tourism & Travel Management (Level 5)
Graduated with Distinction
NCEA Level 2
- Achieved Excellence in Chemistry
- Achieved Excellence in Geography
Skills
Reservation Coordination
Booking management
Customer Service
Stakeholder Engagement
Cross-Department Coordination
Problem Solving
Attention to Detail
Data analysis
Opera PMS/Excel/Outlook
Microsoft Office Suite
CRM Management
Time Management
Interests
Travelling
Gym
Pilates
Volleyball
Timeline
Reservations Coordinator
Rendezvous Hotel
04.2025 - CurrentRead More
Front Office Duty Manager / Spa Receptionist
Lancemore Mansion Hotel
02.2024 - 04.2025Read More
Front Office Duty Manager / Hotel Reservations Agent
Christchurch City Hotel & The Portage Resort
03.2021 - 12.2023Read More
Cafe Assistant / Barista
Hanmer Springs Thermal Pools & Spa
09.2020 - 02.2021Read More
Aranui High School
NCEA Level 2
Read More
New Zealand School of Tourism
Diploma from Tourism & Travel Management (Level 5)
Read More