SINA TOLEAFOA
Sydney,NSW
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and leadership skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
You will find I'm a positive, enthusiastic decisive professional with exceptional Communication and planning abilities, and interpersonal skills with qualifications and years of leadership experience in the Community sector.
I am seeking a position that enables growth, progression and support with a team who also share the same values of promoting recovery, hope & empowerment and be an agent for change.
Overview
15
15
years of professional experience
1
1
Certification
Work History
People, Culture and Compliance Manager
Level Up Youth Services
Narellan, NSW
07.2023 - Current
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Established frameworks to facilitate execution of bank's compliance monitoring and risk assessment programs.
- Completed quarterly and yearly audits.
- Organized initiatives drafted documentation, and enforced compliance with best practices.
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
- Oversaw full audit lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
- Assisted with the development of training materials for employees regarding compliance requirements.
- Developed risk assessments to evaluate potential impact of new initiatives or processes.
- Built positive working relationships with other department managers through effective communication.
- Investigated reported and identified compliance issues against accepted standards.
- Implemented improved strategies for regulatory compliance, control testing and process operations.
- Monitored changes in relevant legislation and adjusted operations accordingly.
- Completed routine and incident-related documentation.
- Served as a resource for staff members seeking assistance with cultural issues or concerns.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Conducted exit interviews and completed employment termination paperwork.
- Advised management on ways to create a more inclusive work environment.
- Coordinated team-building events and activities.
- Developed and implemented cultural initiatives to promote diversity in the workplace.
- Established communication channels between leadership and employees about changes in the organization's culture.
- Addressed harassment allegations, work complaints or other employee concerns.
- Recruited and supported personnel.
- Organized special events such as holiday celebrations, multicultural festivals, and charity drives.
- Sourced, qualified and conducted screening interviews with job candidates.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Arranged for employee attendance at educational seminars and training sessions.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Shift Mentor /Leader
Pegasus Care Services - Program Sherwood
Campbelltown
07.2023 - Current
- Ensured compliance with all applicable laws, regulations and policies governing care of minors.
- Documented child progress, reporting extreme changes in behavior.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Maintained accurate records of client progress and interactions.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Adapted programs and activities to comply with health and safety guidelines and regulations.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
- Encouraged positive behavior changes through role modeling, reinforcement techniques and positive feedback.
- Implemented strategies for conflict resolution and peer mediation within youth groups.
- Offered key emotional support to special needs youth.
- Directed activities to foster social and emotional development for at-risk youth.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Ensured compliance with all safety regulations in the workplace.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Documented all interactions with clients accurately and timely using a computerized database system.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Collaborated with community partners, such as law enforcement and medical providers, to ensure the safety of children.
- Maintained confidentiality through stringent handling of charts and data.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Monitored visits between children and their parents or guardians to ensure safety standards were met.
- Liaised between students, schools, courts, protective services and other contacts to help children face problems such as disabilities, abuse or poverty.
- Provided support to foster care families through advocacy activities aimed at helping them navigate the system more effectively.
ITC House Manager
Mckillop Family Services
Luddenham
03.2023 - 07.2023
- Delegated work to staff, setting priorities and goals.
- Developed systems for efficient management of daily operations in the house.
- Coached staff on strategies to enhance performance and improve customer relations.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Organized and maintained household inventory records, including supplies and equipment.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Participated in regular supervision meetings with supervisors to discuss current cases and receive feedback on performance.
- Monitored client progress and updated case files accordingly.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Researched best practices for residential services programs and implemented changes as needed.
- Monitored service quality and ensured compliance with regulations.
- Provided guidance and support to direct reports in the implementation of program goals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
ITC HOUSE MANAGER
ANGLICARE NSW GOUBURN - St Saviours
Liverpool, NSW
07.2018 - 01.2021
- Supervise the day-to-day operations of the house, and the care and support of the young people and staff.
- Crisis management.
- Financial delegation of budgets for operations, and reporting these weekly and monthly.
- Conduct quality supervision of staff monthly.
- Ensure that the youth work practice is 'child safe' within a therapeutic framework, responsive to individual needs, and reflecting St Saviour's core values, policies, and practice frameworks.
- Ensure all statutory child protection requirements are adhered to.
- Actively support and champion the Sanctuary model, and manage the houses in line with the seven Sanctuary commitments.
- Foster a spirit of cooperation with good communication and conflict resolution skills;
- Promote democracy and support young people and staff to engage in a participatory environment where they can have a say and influence in the decision-making process;
- Ensure that services are sensitive to the needs of Aboriginal and Torres Strait Islander and CALD young people and their families;
- Assist in the development and implementation of staff rosters and ensure that staff function within relevant Award and legislative employment requirements;
- Ensure that the program provides a nurturing, therapeutic and home-like environment (both inside and outside) that supports the physical and emotional safety of each young person;
- Work collaboratively with the ITC team to develop strategies and plans for individual young people that address presenting issues, facilitate the development of new skills and perspectives, and increase engagement in education, employment, training and community activities;
- Ensure the client activity planners are up-to-date and implemented by youth workers;
- Ensure require client medicines are available, stored correctly and administered correctly;
- Ensure client's material requirements are met (clothing, toiletries, education materials etc.)
- Monitor and reconcile petty cash expenditure;
- Facilitate the budgets weekly shopping for the placements;
- Ensure weekly house meetings are conducted as required and attend where possible;
- Support Youth Workers to role model and reinforce pro- social behavior and develop a positive peer culture where young people increasingly take responsibility for themselves and others;
- Support the ongoing learning and development of Youth
- Worker staff through the provision of coaching and effective reflective supervision;
- Participate in team meetings, service networks, inter- agencies and forums as required;
- Ensure staff maintain up to date client records;
- Delegated work to staff, setting priorities and goals.
- part of the referral planning meetings for prospective clients to be matched to current cohort.
- assist in the transition Plan of a young person moving into the home
ITC- Senior Youth Worker- 2IC
ANGLICARE NSW GOULBURN St Saviours
West Sydney, NSW
06.2016 - 07.2018
- Support the physical, emotional needs of young people living in intensive care homes
- Consistently develop / promote independent living skills
- Assist in wider care team case planning meetings
- Mentoring, coaching and supporting individuals to facilitate personal, social and educational growth in young people
- Following up/ liaise with DCJ and NSW courts
- Organize weekly petty cash
- Reports and rosters, menu planning and house shopping
- Facilitate psychotherapy activities for young people
- Meeting with internal and external stake holders
- Transport clients to appointments
- Follow up on case plans with clients and service providers
- Case management
- Effectively manage pain-based behaviors which include but are not limited to verbal aggression, physical aggression/assault, suicide ideation/attempts, self-harm and psychosis behaviors
- Attend clinical meetings with psychologists and therapists, case plan
- WHS obligations and report these
- Undertaking administrative tasks, maintaining effective recording
- Systems and responding to queries with external stake holders, families and care givers
- Facilitate, and advocate for young people in the community
- Applied clinical and behavioral knowledge to maintain safety during crisis moments
- Provided key emotional support to special needs youth
- Managed and led activities promoting growth in mental, emotional and educational areas
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Detailed program operations and participant activities with
- Comprehensive record keeping.
- Observed young people in counseling sessions to better understand approaches toward healing.
- Delivered continuous supervision and support for client cases, monitoring physical condition and evaluating efficacy of services provided in resolving client needs.
Family Restoration Worker
ZESTCARE
Blacktown, NSW
01.2017 - 04.2018
- Facilitate, observe, and model strong relationships between children who have been restored to the care of their parents.
- Teach cooking, cleaning, and life skills with parents.
- Work with clients, both children 0-18 years old, on living skills.
- Coordinate programs with parents in their homes, suitable for learning outcomes for children's ages and capabilities.
- Set realistic routines with younger and older children, and parents.
- Monitor this progress.
- Observe and record observations of relationships and behaviors.
- Support contact meetings with facts and families, stakeholders.
- Mandatory reports, as required.
- Provide support for children restored to their parents.
- Monitor the behaviors of children and parents, find the link to the behavior and feelings, and share this information within reporting guidelines.
- Trauma-informed care for families.
- Teaching feeding techniques to new moms.
- Facilitate and empower individuals in healthy living classes for young parents with children.
- Case planning and management.
- Teach living skills and model during visits with families.
YOUTH CRISIS SENIOR SUPPORT WORKER
SHS YOUTH SERVICES
PARRAMATTA
07.2015 - 08.2017
- Assessing the needs of young people who have been referred for crisis accommodation support.
- Liaise with FACs and CSC service providers for referrals for crisis support.
- Pick up and drop off young people from the police station, hospitals, for immediate crisis support.
- Plan and deliver programs according to specific areas of need: AOD, education, life skills, and job skills.
- Manage and de-escalate behaviors of young people who are experiencing significant hardship, challenges, and mental health issues.
- Indirect counseling.
- Referrals to other networks for service delivery.
- Attend appointments with clients as needed.
- Effectively manage difficult behaviors, which include, but are not limited to, verbal aggression, physical aggression/assault, and suicide.
- Ideation/attempts, self-harm, and psychosis behaviors.
- Teach life skills, living skills, cooking, and cleaning.
- Model this behavior.
- Case notes, shift reports, behavior logs, and incident reports.
- Movement logs of young people.
- Mentoring, coaching, and supporting individuals to facilitate personal, social, and educational growth in young people.
- Advocating and encouraging greater social inclusion with case planning.
- Liaise with professionals from other organizations that support young people, such as social care, health, police, education, youth offending teams, and local authorities.
- Regularly monitoring and reviewing the quality of the local youth work provision.
- Facilitating groups, art-based activities, community, and environmental.
- Projects, residential activities, outdoor education, and sporting activities.
- Supporting individuals in various settings, including outreach work.
- Attending regular training and development opportunities to maintain up-to-date knowledge of safeguarding, health and safety, and local policy developments.
- Undertaking administrative tasks, maintaining effective recording.
- Systems and responding to queries.
- Advocate for young people's interests and needs.
- Mandate reporting to the DCJ and management.
Crisis Intervention Worker
LIFESTYLE SOLUTIONS
, NSW
01.2016 - 01.2017
- Transport young people accommodation appointments and supervised
- Conduct and facilitate Meetings
- Supporting young people with complex needs, including mental health and behavioural issues
- Plan activities for young people
- Teach living skills with young people
- Medication observations and report any incidents
- Follow policy and procedures
- Mandate reporting
- Attend staff training and meetings
- De-escalate difficult situations
- Trauma informed care
- Attend contact visits with young people with their families
- Facilitated group and individual support sessions for reintegration into home settings with biological or foster families
- Worked with clients to improve life choices and maximize benefits of programs
- Educated potential participants on available services and processes to engage in program
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Mental Health Shift Leader
HASI PLUS
CARLINGFORD, NSW
02.2014 - 06.2016
- Responsible for assessing clients' support needs by focusing on their strengths.
- Support consumers' abilities and resources.
- Evaluate and assess consumer goals and support recovery.
- Consistently develop and promote independent living skills.
- Develop, promote hope, inclusion, dignity, faith, and self-esteem.
- Attend medical appointments with the consumer.
- Model and promote positive and appropriate social skills.
- Facilitates appropriate family and cultural involvement.
- Actively develop and promote self-care.
- Facilitates access to the community of choice, and its resources.
- Effectively utilizes assessment skills to meet the needs of the consumer.
- Working collaboratively with clients and their families to access information, education, and resources.
- Support consumers to develop skills and independence.
- Encourage and assist consumers in engaging with community-based resources that best support the achievement of their goals.
- Attend mental health tribunals to advocate for consumers in their recovery journey.
- Attend team meetings to enhance client recovery.
- Responsible for attending the training as required.
- Responsible for following legislation, regulations, standards, codes, and practices.
- Provide consumers with care and crisis intervention.
- Observe medication and other treatments as required.
- Assist consumers in daily living skills.
- Be prepared to intervene in, and deescalate, crisis situations.
- Monitor all consumers' well-being to ensure their safety and the safety of others.
- Keep meticulous records.
- Reporting any changes in behavior or health to the clinical lead.
- Plan psychosocial activities.
DIRECTOR /EDUCATOR
SINZ FAMILY DAY CARE
DANDENONG, VIC
02.2012 - 01.2014
- Maintain accurate attendance records
- Maintain a register of emergency telephone numbers such as those of parents, doctors, police, ambulance and the fire brigade
- Chose materials and developed lesson plans to enhance skills for individual students
- Collaborated with adults and children to provide safe and educational experience
- Administered job knowledge assessments and competency testing for certification-level training
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy
- Developed parent and child communications and information for learning outcome and parents meetings
- Ensure monthly inspections are adhered to with agency
National Service Coordinator
CLIMATE TECHNOLOGIES PTY LTD
Dandenong, VIC
07.2009 - 02.2012
- Bonaire- heating and cooling appliances manufacturer), manage complaints and product inquiries for national inbound and outbound contact centre
- Assist customers with trouble shooting support for their appliances
- Provide technical, product information and support on cooling and case management of customer enquiries
- Service reports generation and distribution to customers, dealers and service centre
- Follow up and resolve customer enquiries, comments complaints and warranty claims
- Answer online product and technical enquiries received via Bonaire website
- Claims investigation and warranty queries on appliances and major components
- Liaise with internal departments for spare parts and logistics and service technicians
- Update and maintain computer records
- Generate quotations to customers
Education
Certificate - Youth Aboriginal & Torres Strait Islander MHFA
Mental Health First Aid Australia
Sydney, NSW07-2023
Graduate Certificate - Neurobiology of Developmental Trauma
Australian Childhood Foundation
Sydney NSW 11.2021
Diploma of Early learning Childhood -
TPG College
Victoria01.2014
Diploma of Community Services Work - Family and Community Services
College of TMG
Melbourne Victoria01.2013
Associate Degree of Social Science -
Swinburne University
Victoria01.1996
Skills
- Training development
- Interpersonal skills
- Great communication
- Team management
- Conflict mediation
- Team building
- Organizational skills
- Delegation
- Staff development
- Risk reviews
- Document analysis
- Compliance documentation
- Audit oversight
- Document reviews
- System management
- Investigative skills
- Quality controls
- Regulatory compliance oversight
- Audits management
- Conducting investigations
- Training delivery
- Influencing skills
- Information security
- Risk assessments
- Training coordination
- Process management
- Documentation review
- Data evaluation
- Activity implementation
- Crisis response expertise
- Program support
- Behavior modeling
- Youth development
- Emotional support
- Safety monitoring
- Social skill development
- Behavioral interventions
Accomplishments
Leadership Award - Level Up Youth Services
Certification
- Therapeutic Mentoring 2024
- First Aid and CPR 2023
- Youth Aboriginal & Torres Strait Islander Mental Health First Aid 2023
- TCI Training 2023
- Power To kids Training 2023
Timeline
People, Culture and Compliance Manager
Level Up Youth Services
07.2023 - Current
Shift Mentor /Leader
Pegasus Care Services - Program Sherwood
07.2023 - Current
ITC House Manager
Mckillop Family Services
03.2023 - 07.2023
ITC HOUSE MANAGER
ANGLICARE NSW GOUBURN - St Saviours
07.2018 - 01.2021
Family Restoration Worker
ZESTCARE
01.2017 - 04.2018
ITC- Senior Youth Worker- 2IC
ANGLICARE NSW GOULBURN St Saviours
06.2016 - 07.2018
Crisis Intervention Worker
LIFESTYLE SOLUTIONS
01.2016 - 01.2017
YOUTH CRISIS SENIOR SUPPORT WORKER
SHS YOUTH SERVICES
07.2015 - 08.2017
Mental Health Shift Leader
HASI PLUS
02.2014 - 06.2016
DIRECTOR /EDUCATOR
SINZ FAMILY DAY CARE
02.2012 - 01.2014
National Service Coordinator
CLIMATE TECHNOLOGIES PTY LTD
07.2009 - 02.2012
Certificate - Youth Aboriginal & Torres Strait Islander MHFA
Mental Health First Aid Australia
Graduate Certificate - Neurobiology of Developmental Trauma
Australian Childhood Foundation
Diploma of Early learning Childhood -
TPG College
Diploma of Community Services Work - Family and Community Services
College of TMG
Associate Degree of Social Science -
Swinburne University
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