Sindhu Reghu

My Responsibilities:

• Class teacher of KG 2, managed 35 Kindergarten students in developing their skills in English, Math’s, General Knowledge along with art and crafts and outdoor activities.
• Corresponded and communicated between School management, Parents and Students.
• Took students well being, safety as my priority.
• Preparation of study material, weekly study plan, evaluation and getting feedback.
• Actively participated in School activities both independently and collaboratively in a team .

• Procured customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Updated and maintained customer databases to increase customer retention.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Followed up with customers reviews / feedback to increase customer satisfaction and retain them. Which increased Company sales.

• ESBESONS ENGINEERING CO A Grade Engineering Co manufacturing and installing switch boards and related cable laying etc.
• Oversaw overall supervision and adapted changes to achieve daily and long-term targets.
• Updated both Bills receivables and Bills payment to check overall performance . Contacting clients or send memos for receiving cash.
• Managed daily operations at head office and regional office, checked inter office memo's and actions taken.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Rechecked accounts of both office for any wrong or fraudulent transactions.
• Checked if Official documents are up-dated, paying tax, sales tax , renewing licenses etc.

Uniting Central call center is the first point of access to all 440 Uniting services from childcare to Retirement Living for both NSW and ACT

• Received service calls about 65 calls on an average daily, due to COVID.
• Updated client details in CRM database
• Connected clients to requested service centers
• Follow up emails sent to concerned department with file number,for follow up or make return call.
• Helping callers find services, which Uniting doesn't provide, through search engines
• Achieving high level of customer satisfaction by connecting them with the relevant services
• Escalate when needed regarding complaints and compliments using QUASAR

• VINNIES HUB is a NGO supporting client's with emergency and hardship assistance, for people experiencing disadvantages/ hardship
• Responsibilities included:
• Interviewed 20 -25 clients daily,as part of assessment, prioritizing their needs, and taking actions accordingly. It can be both simple or complex needs, which needed negotiation, advocating on clients behalf, educating clients, connecting them with both internal and external stakeholders and services for maximum customer benefit and satisfaction.
• Performed admin support like receiving calls from clients and directing them to relevant services, including fixing appointments and answering their queries.
• Updated Customer Relation Management System CRM, faxing/ filing documents to relevant departments like Privacy & confidential completed documents, vouchers for OP shops, warehouse,
• Assessed clients' needs using Person centered approach.
• Co-ordinate referrals or material aids utilizing in-house, external resources/ services, preparing and issuing vouchers / requests like OP shop vouchers, furniture, home visits
• Assessing & issuing EAPA vouchers for electricity and gas, telephone vouchers and water bills
• Completed documentation, like case notes, other relevant forms – privacy / EAPA / furniture / Shop vouchers on time.

• ASC provide eligible asylum seekers with support through casework, financial support, accommodation, health care, legal advice, employment service.
• My responsibility was:
• Initial assessment of new clients face-to-face and over phone, creating and updating client database, checking immigration site to know their visa status and work rights. Managed about 15 clients on an average.
• Guiding/ helping, about 15 to 20 clients in preparing documents, apply for discounted opal cards, open bank A/c, fixing appointments for other external and internal services or any others queries raised by them.
• Helping /guiding clients in accessing internal and external resources/ services to make them independent and confident.
• Conducted welcome group tours four times/per day for new clients.

• NGO focused on advocacy and support services for people from refugee background and migrants of non-English speaking background
• My tasks were
• Supported and assisted in running groups like Afghan Women's group, Children's playgroup, Carers group, Holiday program's for children, TAFE funded programs, Women's Day activities, etc
• Entrusted to lead groups when there were opportunities
• Write / check case notes, incident report, internal mails, and guidance
• Accessed Organisations resources, in updating local service directory,. Understand Organisations Policy & Procedure, Safety , Confidentiality, Privacy regulations, in order to abide by the rules.

• As Tax consultant at H & R Block, Blacktown
• Filed and Lodged about twelve Individual Tax Returns per day on an average.
• Performed Office administration, booking appointments, collecting payments, filing documents, verification of client's details through Tax Office ATO
• Communicated both verbally and written, with clients, Head Office and Tax Office ATO.