Hi, I’m
Sindi Wulandari
Training Specialist
Liverpool,NSW
Fall seven times; stand up eight.
Japanese proverb
Overview
12
years of professional experience
Work History
Heinemann Tax & Duty Free
Training Specialist
09.2025 - Current
Job overview
- Developed and implemented training programs to enhance employee performance and skillsets.
- Facilitated workshops and seminars to promote continuous learning and professional development.
- Assessed training needs through surveys and feedback to tailor programs effectively.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Facilitated virtual, in-person and blended learning sessions.
Heinemann Tax & Duty FreeMascot, NSW
Sales Associate
05.2023 - 09.2025
Job overview
- Implemented efficient checkout procedures, reducing wait times and improving transaction accuracy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Optic SamudraBekasi , Jawa Barat
Customer Service Representative
07.2019 - 02.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
PT Alcomex IndoBekasi, Jawa Barat
Marketing
08.2013 - 06.2019
Job overview
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Education
Paramadina UniversitySouth Jakarta
Diploma from Communications Technologies
06.2016
SMA Negeri 2 BekasiBekasi
High School Diploma
06.2012