Sinead Bax

Promoted from Day Tours Consultant role, though continued to complete tasks within the role as required alongside the following:

• Supervised and completed day-to-day operations to meet performance and service expectations.
• Created and maintained rosters, ensuring day-to-day operational needs were met and while promoting work life balance encouraging staff satisfaction and retention.
• Managed a high volume of customer interaction, maintaining their satisfaction with timely responses to inquiries, addressing concerns, and finding effective outcomes in line with the customers needs.
• Provided a high level of communication with management and staff.
• Developed strong working relationships with staff, other departments and business partners fostering a positive work environment and rapport.
• Prioritised staff wellbeing though completing Mental Health First Aid training and becoming an approachable Wellness Office for the local team.
• Provided onboarding and training to staff. Altered delivery of training depending on previous experience and learning styles.
• Monitored staff performance and encouraged learning and development pathways for continuous growth.
• Managed high-stress situations effectively, maintaining professionalism under pressure while providing an satisfactory outcome.
• Improved and maintained work flow thorough continuous maintenance of an office manual, processes and procedures.
• Provided after hours support to On-Road and Reservation team members dealing with difficult or urgent situations.
• Represented AAT Kings at Trade and Industry events.

• Delivered excellent customer service, built and maintained rapport with customers though face to face, phone and email interactions.
• Developed strong product knowledge to provide informed recommendations based on individual inquiries and needs.
• Contributed to sales growth by selling and upselling products based on the itineraries and information provided by the customer.
• Assisted in the investigation of complains, lost property or other guest relations by gathering information and promptly directing this to relevant departments to help retain customer satisfaction.
• Maintained a balanced income transaction report.
• Successfully preformed day-to-day operations adhering to task deadlines.
• Conducted public announcements to provide clear and concise information to guests.
• Supported open communications between departments resulting in smooth and effective operations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
• Ensured accurate record-keeping of electronic and hard copy documents with data entry utilising the company's database management system.
• Monitored timely receipt and reconciliation of rent collections in accordance with leases.
• Assisted with maintaining positive landlord, tenant and supplier relationships, ensuring clear information and communication was provided to resolve of any disputes.
• Gained basic knowledge of Property Me, a property management program.
• Assisted in retaining the Property Management teams occupancy rate by streamlining rental applications, verifying income, expenses and referrals.

• Provided excellent customer service and developed strong rapport with customers while adhering to RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) guidelines.
• Managed reconciling cash registers, poker machines and preparing deposits while maintaining strict security measures.
• Planned and coordinated events and promotional nights to entertain regular customers & obtain new customers.
• Maintained the STARTEC point of sale system by updating stock, adding new stock and updating tills and promotional catalogues.
• Monitored stock levels and ordered all stock for the bar and bottle shop minimising over ordering and utilising supplier sales.
• Created an approachable and enjoyable environment for all staff with flexible rostering.
• Managed the membership program with continuous monitoring and inputting of new members .
• Communicated with industry representative, negotiated and and discussed promotional ideas and packages.
• Gained basic knowledge of Xero Accounting Program by inputting daily trading data, invoices and staff information and composing weekly financial reports.
• Completed onboarding and payroll using XERO to ensure all staff were paid correctly and on time.

• Served customers and enhanced their experience by providing attentive service and updated accurate information on menu items.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Maintained clean and welcoming dining environment.
• Carried out complete opening, closing and shift change duties.

• Served customers and enhanced their experience by providing attentive service and updated accurate information on menu items.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Maintained clean and welcoming dining environment.
• Carried out complete opening, closing and shift change duties.

• Greeted customers while maintaining accurate records on the manifest.
• Ensured touring operated to the schedule and outlined itinerary.
• Provided customers with clear and accurate directions, facts and information about the tour.
• Set up and packed down well presented and approachable catering service areas.
• Ensured stock levels were maintained and at adequate levels during serving period.
• Collaborated with team members to improve overall service and guest experience.