Sinead O’ Riordan

• Triaged and admitted emergency patients efficiently while maintaining a calm, reassuring manner with distressed pet owners.
• Delivered urgent medical and surgical care under pressure, coordinating closely with multidisciplinary teams.
• Managed all aspects of client communication, including discussing critical care plans, treatment costs, and updates.
• Maintained precise clinical records and completed medical histories in a timely, confidential manner.
• Assisted with overnight and weekend shift cover, demonstrating strong time management, independence, and decision-making.
• Liaised with referral and primary vets to ensure continuity of care and professional correspondence.
• Used digital record systems and appointment software for scheduling, invoicing, and patient tracking.

Conducted routine consultations, assessing overall health and providing guidance on vaccinations and treatments to enhance pets' quality of life.

· Performed small animal dental procedures with precision, from initial examinations to tooth extractions.

· Executed routine surgeries daily, including spays and castrations for cats and dogs, with accuracy and efficiency.

· Provided out-of-hours medical support to address the emergency care needs of veterinary patients. These OOH emergency services included toxicology cases, congestive heart failure, seizure cases as well as debilitated and collapsed animals.

· Managed medical cases utilizing in-house blood tests, ultrasound, and X-rays for comprehensive diagnostics.

• Working as a receptionist at a busy animal emergency hospital. Answering phone calls, putting files on the system, taking payments, sending histories, dealing with client flow and triaging patients.
• Cleaning of the surgery, making surgical packs, and autoclaving.
• Assisting vets/vet nurses. Restraint of animals, taking bloods, doing TPRs, performing haematology and biochemistry.
• Walking and feeding inpatients.

• Communicated by email/phone with a wide range of service users and providers, including candidates/managers/interview boards.
• Worked at reception, answering phone calls, transferring calls and checking in clients. Confirming and cancelling appointments with therapists.
• Worked closely with Excel, Word, and email.

• Welcoming every customer so they feel at home and relaxed
• Maintaining our world-class visual merchandising standards
• Providing support with customers’ decisions where required
• Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
• Working closely with Excel, Word, and email.
• Having a vast knowledge of sofa.com products and fabrics.

• Provided exceptional customer service to guests at weddings and large-scale events, ensuring a welcoming and professional experience.
• Appointed Head Waitress for wedding functions, responsible for the top table and bridal party satisfaction throughout the event.
• Assisted bar staff during peak periods; served pints, wine, spirits, and managed drink orders with speed and accuracy.
• Took guest food orders and communicated clearly with kitchen staff to ensure timely, accurate service.
• Led the setup and breakdown of function rooms for weddings and other events, ensuring all details met venue and client standards.
• Trained and supervised new staff, fostering teamwork and high service standards.
• Delivered food and beverages to guests with professionalism, attention to detail, and a friendly attitude.