Sinead Redmond
55/2-12 Crows Nest Road, Waverton,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
The Royal George, Merivale
Sydney, NSW
05.2024 - Current
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Overseeing the operational side of the business, Gaming room, kitchen and bar.
- Supervising and making food after the kitchen has closed.
- Supervising Gaming room, RGO after midnight
- Handling compliance with RSA issues
Bar Team Leader
Little Felix, Merivale
Sydney, NSW
10.2023 - 04.2024
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Managed bar inventory, restocked supplies and placed orders for spirits, cocktails and wines.
- Closed out cash register and prepared cashier report at close of business.
- Streamlined bar operations by implementing effective inventory management systems.
Bar Team Leader
Establishment Bar, Merivale
Sydney, NSW
08.2022 - 09.2023
- Developed staff skills through comprehensive training programs and ongoing mentorship.
- Improved customer service rankings by resolving issues quickly and accurately.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Completed requisitions to maintain required stock par levels.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bartender
Establishment Bar, Merivale
Sydney, NSW
12.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
Kitchen Hand
Kyo-to
Chippendale, Australia
03.2018 - 05.2018
- Prepared ingredients while maintaining proper food safety practices, potion control and presentation
- Cooked menu items
- Greeted customers promptly and took orders
Bartender
Anglo Irish
Frankfurt am Main, Germany
07.2016 - 09.2017
- Ensured superior service and efficiency at all times
- Anticipated guest needs and provided proactive service
- Ensured customer satisfaction by responding quickly to orders
- Served alcoholic and non-alcoholic beverages in a bar environment
- Verified that guest at the bar were at legal age
Reservation Agent
AVIARIES AG
Frankfurt am Main, Germany
10.2016 - 04.2017
- Company Overview: Airline Sales & Marketing Agency
- Managed online booking inquiries and assisted guest and travel partners with questions throughout the entire booking cycle
- Arranged for group flight bookings in collaboration with the sales department
- Prepaid customer invoices, accepted payments and processed refund and cancellation requests
- Provided customers with information about availability and pricing
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules
- Sold, printed and issued tickets to guests
- Used Sabre Global Distribution System
- Airline Sales & Marketing Agency
Education
Diploma + Adv. Diploma - Travel and Tourism
Pacific Training Group
Sydney CBD, NSWCertificate III - Travel and Tourism
Business Institute of Australia
Broadway, NSW01.2020
Vocational Study - International Aviation Assistant
Schule fuer Touristik Weigand GmbH & Co. KG
Frankfurt am Main, Hessen09.2017
Vocational Study - Business Education
Max-Eyth-Schule
Dreieich, Hessen06.2015
Skills
- Fluent in English
- Fluent in German
- Fluent in Japanese
- Food and beverage experience
- Operational Efficiency
- Employee Supervision
- Staff Training and Development
- Relationship Building
Certification
- Galileo eLearning Professional Assessment, 02/01/20
- Galileo Live Professional Assessment
- CrossCheck Travel Enterprise
- BARISTA
- RSA
- RCG
- ARCG
- Food Safety Officer
Timeline
Assistant Operations Manager
The Royal George, Merivale
05.2024 - Current
Bar Team Leader
Little Felix, Merivale
10.2023 - 04.2024
Bar Team Leader
Establishment Bar, Merivale
08.2022 - 09.2023
Bartender
Establishment Bar, Merivale
12.2021 - 08.2022
Kitchen Hand
Kyo-to
03.2018 - 05.2018
Reservation Agent
AVIARIES AG
10.2016 - 04.2017
Bartender
Anglo Irish
07.2016 - 09.2017
Certificate III - Travel and Tourism
Business Institute of Australia
Vocational Study - International Aviation Assistant
Schule fuer Touristik Weigand GmbH & Co. KG
Vocational Study - Business Education
Max-Eyth-Schule
Diploma + Adv. Diploma - Travel and Tourism
Pacific Training Group