Sinead Towell
Eltham,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Sportsgirl
04.2022 - Current
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Supervising and managing staff
Retail Assistant
Cotton On Group
12.2021 - 12.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Hospitality Worker
Car City Cafe
11.2020 - 05.2021
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
Bachelor of Business Admin. - People Management
Deakin University
Melbourne, VIC07.2025
Diploma of Business - Business
Deakin College
Burwood, VIC09.2022
No Degree -
Box Hill Senior Secondary College
Mont Albert North, VIC12.2020
Skills
- POS System Operation
- Inventory Tracking
- Retail Transactions Processing
- Loss Prevention
- Complaint Handling
- Complex Problem-Solving
- Customer service excellence
- Conflict resolution techniques
- Interpersonal skills
References
Professional referee:
Name - Jessica Anderson
Title - Manager
Organisation- Sportsgirl
Phone - 0424 034 636
Interests
- Sports
- Cooking
- Travelling
Timeline
Retail Assistant
Sportsgirl
04.2022 - Current
Retail Assistant
Cotton On Group
12.2021 - 12.2022
Hospitality Worker
Car City Cafe
11.2020 - 05.2021
Bachelor of Business Admin. - People Management
Deakin University
Diploma of Business - Business
Deakin College
No Degree -
Box Hill Senior Secondary College
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