Siniva Fepuleai
14 Barakee Street,Crestmead
Summary
Possess excellent communication skills, enjoy relating to and working with people. Hard-working, enjoy a challenge, prepared to undertake further training to enhance employment opportunities. Self-motivated, enthusiastic, and have a good attitude to achieving goals.
Overview
12
12
years of professional experience
Work History
COURSE ADVISOR
ULLEO
05.2023 - 07.2024
- Discuss study and career goals with prospective students via phone (Inbound and Outbound), SMS, live chat and email.
- Develop strong relationships with students through excellent customer service and regular followups.
- Manage and nurture pipeline of prospective students
- Manage student enrolments
COURSE ADVISOR
CANDLEFOX
03.2022 - 04.2023
- Ensure enquiries are followed up in timely manner – Discussing study options and future Career Goals with Prospective Students via Inbound and Outbound Calls
- Provide detailed information about Courses - Certificates, Diplomas, Short Courses and Traineeships
- Manage Student Enrolments
- Maintain CRM with Accurate Data
VIRTUAL RECEPTIONIST
VIRTUALLY ASHLEE
06.2017 - 08.2019
- Handling Customer Enquiries via inbound calls
- Making Bookings and Scheduling appointments
- Responding to customer emails and other ADHOC administrative Tasks
- Diary Management of meetings and bookings
- Travel Management, maintaining requirements of Travel including accommodation, car hire and flight bookings, for business meetings and stays.
STUDENT SUPPORT OFFICER
AUSTRALIS COLLEGE
01.2016 - 11.2016
- Provide One-on-One support for Business, Finance and Health Students
- Organise and assist students with pre-entry Literacy and Numeracy test, by providing clarification and discussing results
- Providing a customised study plan for each student to ensure Course program is completed on time.
- Liaising with Trainers on processes and procedures for each Certificate, Diploma and Advance Diploma course
- Provide information about further studies to help prepare students with employment opportunities
COURSE ADVISOR
AUSTRALIS COLLEGE
03.2015 - 12.2015
- Discussing Study Options and future career goals with prospective students face to face or via Outbound/Inbound calls
- Provide wide range of information relating to Certificate, Diploma and Advanced Diploma Courses and discuss career opportunity outcomes
- Discuss and take students through Enrolment and VET FEE Help applications
- Obtain student information and enter new student information into database system.
COLLECTIONS OFFICER
VAYA
01.2013 - 01.2015
- Conduct outbound and answer inbound calls to discuss overdue consumer and small business accounts
- Determine appropriate collection steps to gain a win/win solution for both the customer and the business
- Use negotiation skills to make realistic arrangements with customers to bring accounts back up to date
- Adhere to legislative regulations and policies to ensure Vaya's position is protected.
Education
Certificate Level 4 Travel And Tourism - Travel And Tourism Management
International Travel College
Auckland07.2007
NCEA Level 2 Certificate -
Kelston Girls High School
11.2005
Skills
- Active Listening Skills
- Administrative Support
- Problem-Solving Ability
- Educational Administration
- Academic Support Services
- Microsoft Office
- Skip Tracking
- Collections
- Customer Service
- Call center experience
- Complaint Handling
References
Available upon request
Timeline
COURSE ADVISOR
ULLEO
05.2023 - 07.2024
COURSE ADVISOR
CANDLEFOX
03.2022 - 04.2023
VIRTUAL RECEPTIONIST
VIRTUALLY ASHLEE
06.2017 - 08.2019
STUDENT SUPPORT OFFICER
AUSTRALIS COLLEGE
01.2016 - 11.2016
COURSE ADVISOR
AUSTRALIS COLLEGE
03.2015 - 12.2015
COLLECTIONS OFFICER
VAYA
01.2013 - 01.2015
Certificate Level 4 Travel And Tourism - Travel And Tourism Management
International Travel College
NCEA Level 2 Certificate -
Kelston Girls High School
Similar Profiles
Nolan RamageNolan Ramage
Strategic Partnerships Manager at ULLEO E-LearningStrategic Partnerships Manager at ULLEO E-Learning
Arlie DaquinaArlie Daquina
All around at Jeremy's Ocean Fish and Boat/ Highpoint shopping CentreAll around at Jeremy's Ocean Fish and Boat/ Highpoint shopping Centre
Dilasha DarshaniDilasha Darshani
Global Fresh at Checkout OperatorGlobal Fresh at Checkout Operator
Erick Velez M30519Erick Velez M30519
Assistant Chief Training Officer at New York City Transit AuthorityAssistant Chief Training Officer at New York City Transit Authority
Rachel ArmstrongRachel Armstrong
Course Advisor at NZMACourse Advisor at NZMA