SINIVA KELSALL

Qatar Airways, EVA Airways, and Cathay Pacific Airways.

• Performed check-in procedures for both domestic and international flights.
• Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
• Assisted customers with ticketing, seating, and baggage handling requirements.
• Ensured all boarding passes were printed accurately prior to flight departure time.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
• Greeted passengers and provided information about departure and arrival times.
• Advised passengers of any changes or delays in their scheduled flights.
• Checked luggage for proper weight distribution according to aircraft specifications.
• Provided clients with assistance in preparing required travel documents and forms.
• Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
• Verified passenger documentation ensuring compliance with applicable laws and regulations.
• Followed company policies and procedures related to customer service operations at all times.
• Built and maintained productive relationships with employees.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Operated a variety of machinery and tools safely and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Picking and loading deliveries and pick-ups for customers using the Pronto RF System.
• Receiving and unloading stock deliveries.
• Follow the appropriate process to sort daily orders for timely and correct collection.
• Cycle counts and stock takes are conducted as per procedures and processes.
• Transmit electronically, daily courier transfers.
• Following orders as per appropriate documentation.
• Housekeeping
• Assemble products into deals.
• Quality checks of all incoming and outgoing products.
• Ensure compliance with Health and Safety regulations, environmental regulations, and quality standards.
• Rework of faulty product packages as and when required.
• Packed boxes and stock using organizational guidelines.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.
• Participated in training sessions to stay updated on best practices and new warehouse technologies.
• Collaborated with team members to streamline warehouse operations and increase productivity.
• Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
• Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
• Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
• Packaged items for shipment according to customer specifications.
• Handled returns and exchanges, processing items according to company guidelines.
• Reviewed work orders before starting work to determine necessary materials and meet deadlines.
• Cleaned, maintained and organized the warehouse area daily.

• Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests.
• Showing empathy, fun, passion, and leadership, as each customer has a different story, a different personality, and a different culture.
• Completed Level 3 in Airline Customer Service.
• Provide technical assistance and expertise for kiosks, check-in areas.
• Boarded flights, assisted with disembarking, and escorted passengers, including special needs passengers and unaccompanied minors, to and from the aircraft.
• Provided accurate gate, flight arrival, and departure information, and answered general inquiries.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Provided product information to customers in a timely manner.
• Attended training sessions regularly to stay current on new products or services.
• Developed strong customer relationships to encourage repeat business.
• Identified opportunities to improve customer service processes and procedures.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

• Responsible for ensuring that baggage is handled safely and carefully, and for ensuring that it is sorted, ready to load on the appropriate flights.
• Ensure customers' bags are handled safely and securely, and arrive on time to the customer's destination.
• Cleaning duties are responsible for a well-presented appearance of all aircraft.
• Work towards a very tight schedule of flights in and out.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Maintained accurate records of all baggage handling activities.
• Maintained a safe working environment by adhering to company policies and procedures concerning safety standards.
• Conducted routine inspections of baggage belts, conveyors and ramps for proper functioning.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Collaborated with team members to ensure efficient completion of tasks.