Sinke Wesho
Clyde North,VIC
Summary
Dynamic professional with a proven track record at NAB, excelling in data analysis and customer support. Skilled in complaint resolution and documentation, I enhance operational efficiency and drive customer satisfaction. My expertise in Microsoft Excel and strong interpersonal skills have consistently contributed to successful project outcomes and improved team collaboration.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
RACV
04.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Crime Analyst
National Bank of Australia, NAB
02.2018 - 07.2018
- Continuously updated personal expertise on criminology and analysis techniques, contributing to an overall improvement in quality of work and team dynamics.
- Conducted periodic audits of criminal databases to ensure data integrity and adherence to industry standards.
- Enhanced resource allocation decisions by identifying areas requiring increased patrol presence based on historical and real-time data analysis.
- Enhanced crime prevention strategies by analyzing and interpreting crime data for law enforcement agencies.
Business Analyst
National Bank of Australia, NAB
05.2017 - 07.2018
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Administrative Officer
Sader Services P/L
10.2010 - 05.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Fundraising Officer
Australia for UNHCR
03.2013 - 04.2014
- Conducted prospect research using databases such as Foundation Directory Online or WealthEngine for identifying high-capacity potential donors.
- Organized successful fundraising events such as galas, silent auctions, and charity runs to raise awareness and funds for the organization''s mission.
- Worked closely with board members to identify potential major gift prospects within their networks, leading to significant financial contributions from new sources.
- Secured in-kind donations through strategic partnerships with local businesses, reducing costs associated with event planning and execution.
Education
MBA - COMMERCE
Deakin University
Melbourne, VIC03-2017
Bachelor of Arts - INTERNATIONAL POLITICS
Deakin University
Melbourne, VIC03-2014
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Call center operations
- Documentation and reporting
- Records maintenance
- Call documentation
- Quality assurance monitoring
- Complaint resolution
- Microsoft Excel
- Product knowledge
- Call management
- Customer relationship management (CRM)
- Dispute resolution
- Quality control
- Key holder experience
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Native or Bilingual
Arabic
Elementary
Swahili
Limited Working
Timeline
Customer Service Officer
RACV
04.2019 - Current
Crime Analyst
National Bank of Australia, NAB
02.2018 - 07.2018
Business Analyst
National Bank of Australia, NAB
05.2017 - 07.2018
Fundraising Officer
Australia for UNHCR
03.2013 - 04.2014
Administrative Officer
Sader Services P/L
10.2010 - 05.2018
MBA - COMMERCE
Deakin University
Bachelor of Arts - INTERNATIONAL POLITICS
Deakin University
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