Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinqobile Mpofu

Auckland

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.Proven background in preparing and executing intricate dishes while maintaining high standards of quality. Demonstrated proficiency in time management and multitasking, ensuring seamless kitchen operations and team collaboration.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Concentrix
10.2023 - 05.2025
  • Led team initiatives to enhance customer service processes and outcomes.
  • Mentored junior representatives to improve service quality and efficiency.
  • Streamlined workflow operations, resulting in improved response times.
  • Implemented strategies to increase customer satisfaction and retention.

Store Associate

Pak N Sav
08.2022 - 09.2023
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Managed inventory levels through systematic stock checks and restocking processes.
  • Trained new associates on store policies, customer service standards, and operational procedures.
  • Developed effective merchandising displays to promote seasonal promotions and increase sales visibility.

Food Preparation Worker

Woop
04.2020 - 04.2022
  • Prepared food items according to standardized recipes and portion control guidelines.
  • Maintained cleanliness and organization of workstations to ensure compliance with safety regulations.
  • Operated kitchen equipment, including mixers, ovens, and slicers, effectively and safely.
  • Assisted in inventory management by tracking stock levels and reporting shortages promptly.

Chef De Partie

Venosa
07.2017 - 02.2020
  • Supervised kitchen staff, ensuring adherence to food safety standards and operational efficiency.
  • Prepared and presented high-quality dishes, maintaining consistency with restaurant's culinary vision.
  • Collaborated with head chef on menu development, contributing innovative ideas for seasonal offerings.
  • Managed inventory and procurement of ingredients, optimizing cost control and minimizing waste.
  • Implemented new plating techniques that improved visual presentation of dishes, elevating guest experience.

Education

Certificate III - Customer Service

Udemy
Online
04-2022

Certificate III - Food Handling And Preparation

Unitec
Auckland, New Zealand
02-2018

Skills

  • Computer proficiency
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Food presentation
  • Knife skills
  • Team management
  • Kitchen organization
  • Strong multitasking
  • Greeting guests
  • Team collaboration

Timeline

Customer Service Representative

Concentrix
10.2023 - 05.2025

Store Associate

Pak N Sav
08.2022 - 09.2023

Food Preparation Worker

Woop
04.2020 - 04.2022

Chef De Partie

Venosa
07.2017 - 02.2020

Certificate III - Customer Service

Udemy

Certificate III - Food Handling And Preparation

Unitec
Sinqobile Mpofu