Sinthia Maria
Wollert,VIC
Summary
Results-driven professional with extensive experience in leadership and administration within the healthcare sector, seeking a challenging position within a dynamic organization that offers opportunities for growth and development.
Overview
4
4
years of professional experience
Work History
CSR Workflow Team Leader
Austin Pathology
Heidelberg, VIC
09.2021 - Current
- Supported day-to-day operations in Central Specimen Reception, ensuring process efficiency and enhancing TATs.
- Reported to the Pre-Analytical Services Manager on the quality and timeliness of specimen reception, registration, and preparation processes.
- Maintained and updated training documentation for staff; delivered training on all departmental modules and benches with oversight, including quarterly and annual competency assessments.
- Managed recruitment, performance evaluations, and staff reviews.
- Conducted daily audits of operational activities.
- Served as the key operator for the Pneumatic Tube System and Pre-Analytical automation system, ensuring smooth operation and upkeep.
- Acted as after-hours network downtime controller across the Austin Health Pathology network.
- Ensured compliance with pathology quality system requirements; addressed non-conformances and risk management issues.
- Attended and contributed to seminars, conferences, and continuing education programs, both internally and externally.
- Provided training, support, and feedback to regional Austin Pathology sites.
- Created and updated standard operating procedures (SOPs) and laboratory work instructions (LWIs).
- Assisted in the planning and development of the Pathology department as part of Austin Pathology's regional expansion program.
- Managed stock, approved invoices, and maintained accurate records.
- Created staff rosters and submitted payroll information to HR.
- Led the pathology call center, liaising with clinicians, patients, couriers, and external stakeholders.
Laboratory Technician
Victorian Infectious Diseases Reference Laboratory (VIDRL)
Melbourne, VIC
05.2021 - 09.2021
- Accepted and triaged specimens received from several healthcare facilities.
- Registration of specimens in the Laboratory Information System (Medipath).
- Performed pre-analytical processing, modification, and storage of specimens.
- Performed diagnostic testing to validate test results.
Laboratory Assistant
Austin Pathology
Heidelberg, VIC
11.2020 - 09.2021
- Received, accepted, and triaged specimens upon arrival at the laboratory.
- Registered specimens in the Laboratory Information Management System (Auslab).
- Operated the pathology call center, effectively managing communication with clinicians, patients, couriers, and external stakeholders.
- Carried out pre-analytical modifications and storage of specimens according to test directory requirements (e.g. centrifugation, aliquoting, freezing).
- Allocated specimens to appropriate analytical departments for testing.
- Operated and maintained the Laboratory Automation System (DxA 5000, Beckmann Coulter).
- Conducted stock counts and managed laboratory supplies.
- Calibrated and maintained laboratory equipment, including centrifuges, balances, incubators, and blood culture analyzers.
Clinical Placement Student
Australian Clinical Labs
Mildura, VIC
05.2020 - 09.2020
- Received, triaged and allocated samples to the appropriate testing departments.
- Processed and analyzed samples in the core laboratory.
- Maintained and ensured quality control of laboratory equipment.
- Manifested samples to internal laboratories.
- Managed stock of laboratory consumables.
Education
Bachelor of Medical Science - Pathology
Charles Sturt University
Wagga Wagga, NSW06-2021
Skills
- Team building
- Workflow Optimization
- Interpersonal Communication and customer service
- Problem-Resolution
- Training Development
- Quality Management
- Technical Operations
- Attention to detail
Accomplishments
- Awarded the Executive Dean's Award for outstanding academic performance by Charles Sturt University.
- Honored with the Austin Health Inspirational Women's Award on International Women's Day 2024.
References
References available upon request.
Timeline
CSR Workflow Team Leader
Austin Pathology
09.2021 - Current
Laboratory Technician
Victorian Infectious Diseases Reference Laboratory (VIDRL)
05.2021 - 09.2021
Laboratory Assistant
Austin Pathology
11.2020 - 09.2021
Clinical Placement Student
Australian Clinical Labs
05.2020 - 09.2020
Bachelor of Medical Science - Pathology
Charles Sturt University
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