Sinthia Simin Aurpi

• Provided professional front-of-house service in a hotel restaurant environment.
• Welcomed guests, took orders accurately, and ensured a positive dining experience.
• Handled cash and card payments accurately using POS systems.
• Worked efficiently during busy service periods while maintaining high hospitality standards.
• Collaborated closely with kitchen and bar staff to ensure smooth service flow.

- Provided structured client support in a corporate environment
- Maintained accurate records and followed strict operational procedures
- Demonstrated reliability, attention to detail, and problem-solving skills
- Developed time management skills applicable to overnight and independent work

-Diagnosed equipment failures using advanced testing tools and techniques.

-Conducted repairs and maintenance on electronic devices to ensure optimal functionality.

• Delivered exceptional customer service to high volumes of guests in a fast-paced environment.
• Managed multiple tables while maintaining service accuracy and quality.
• Handled guest enquiries and resolved issues promptly to ensure satisfaction.
• Processed payments accurately and supported smooth daily operations.

• Provided friendly and professional customer service at point of sale and increased sales by 10%.
• Handled cash and card transactions accurately using POS systems.
• Managed customer returns and complaints efficiently.
• Counted cash drawers at the start and end of shifts.
• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.

• Served guests during busy evening and weekend shifts while maintaining professional service standards.
• Performed opening and closing duties including cash handling, reporting, and inventory checks.
• Remained calm and professional when handling customer concerns.
• Supported team members to ensure smooth service flow during peak hours.