SINTHUSHA RASANAYAGAM
Kingsgrove
Summary
Professional hospitality specialist with strong background in guest services and luxury environments. Adept at anticipating needs, resolving issues, and ensuring seamless experience for guests. Known for exceptional communication skills, adaptability, and collaborative approach to achieving high standards. Proficient in managing reservations, coordinating activities, and delivering personalized service to enhance guest satisfaction.
Overview
16
16
years of professional experience
Work History
Site Manager
Jasbe Petroleum (BP)
08.2024 - 11.2025
- Recruiting, training, and supervising staff, ensuring they perform their duties effectively.
- Ensuring the station complies with all safety regulations, conducting regular safety checks, and implementing necessary measures to prevent accidents or incidents.
- Overseeing stock levels, including fuel, lubricants, and other retail products, and ensuring timely ordering and restocking.
- Ensuring high standards of customer service, handling customer complaints, and addressing any service-related issues.
- Managing the station’s budget, monitoring expenses, sales, and profits, and preparing financial reports.
- Ensuring the facility and equipment are in good working condition, coordinating repairs and maintenance when needed.
- Ensuring the station complies with all local, state, and federal regulations, including environmental laws and industry standards.
- Promoting sales through various initiatives, such as discounts or loyalty programs, and managing marketing activities.
- Keeping detailed records of all operations, including sales, inventory, and employee performance, and reporting to upper management or owners.
- Ensuring the security of the premises, including monitoring for theft or vandalism and implementing measures to prevent such activities.
Assistant Site Manager
Jasbe Petroleum (BP)
09.2023 - 08.2024
- Assist in overseeing daily operations, including fuel sales, convenience store management, and maintenance.
- Ensure that the station is fully operational, including pumps, payment systems, and other equipment.
- Assist in managing and scheduling staff, ensuring proper coverage during all shifts.
- Train new employees on procedures, safety protocols, and customer service standards.
- Handle customer complaints, queries, and concerns, ensuring a high level of customer satisfaction.
- Help manage inventory for both the fuel and convenience store products.
- Conduct stock checks and assist with ordering supplies to prevent shortages or overstocking.
- Assist with cash management, including daily reconciliations, deposits, and financial reporting.
- Monitor sales performance and suggest ways to increase profitability.
- Prepare and submit reports on sales, staffing, inventory, and other operational aspects to the Site Manager.
- Assist in analysing performance data to identify areas for improvement.
- Coordinate with maintenance teams to ensure that the station is well-maintained, clean, and functional.
- Act as the site manager in their absence, taking responsibility for decision-making in emergencies or unexpected situations.
Customer Service and Console Operator
Jasbe Petroleum (BP)
03.2021 - 08.2023
- Undertake the honest, accurate, efficient and effective operation of console point of sale.
- Undertake the daily reconciliation of Service Station takings with registered sales.
- Ensure the security of all monies through regular clearance of cash registers.
- Assist in the regular conduct of stock takes and ordering when required, maintenance and development of sales display and stock rotation.
- Cleaning of ablution block and fuel bowsers and report any repairs needed to the Manager.
- Assist with the preparation of take away food.
- Seek continuous improvement of all aspect of the Service Station.
- Comply with Health & Safety Standards.
- Follow and comply with Food Handling Standard and Personal Hygiene.
- Quick to respond to enquiries and action where relevant and/or necessary.
- Use of initiative and completing tasks in a timely manner.
- Adhere to strict privacy & confidentiality rules/guidelines.
- Maintain diplomacy and tact especially when dealing with client information.
IT Support Specialist – Intern
TechSkills Institute
03.2022 - 09.2022
- Installing and configuring computer hardware, software, and network devices.
- Distributing requested software using SCCM/CCM.
- Give user permission to shared folders through AD.
- Performing Windows OS and macOS installation, upgrades, and deployment.
- Managing users and permissions in Office365 and Active Directory.
- Maintaining asset management.
- Providing support to end users remotely using TeamViewer.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting technical issues assigned through a ticketing system.
- Conducting research, documentation and providing solutions to the end users.
Product Development Engineer
Kevilton Electrical Products (Pvt) Ltd
01.2015 - 03.2017
- Generating new products, modifying the existing products, and testing both products.
- Researched and recommended improvements to product development plans.
- Conducting an awareness program for electricians via the electrician club.
- Worked with marketing and service managers to understand customer desires and obtain feedback.
- Handling the project customers such as Engineers and Architects from mass construction companies.
Concierge (Part Time)
Hotel Janaki
01.2010 - 12.2011
- Provided front-line guest services including check-ins, local recommendations, transportation arrangements, and reservation assistance.
- Assisted international and local guests with travel inquiries, tour bookings, and concierge requests.
- Maintained a high level of customer service while balancing part-time work alongside bachelor’s degree studies.
- Coordinated with front office and housekeeping teams to ensure smooth guest experiences.
- Handled guest concerns professionally, contributing to positive guest satisfaction and repeat visits.
Education
Master of Business Research -
Canterbury Institute of Management
SydneyMaster of Information Technology - Network Security & IT Management
Charles Sturt University
Sydney08.2020
BEng (Hons) - Electronics and Electrical Engineering
University of Sunderland
UK11.2014
Skills
- Leadership and Teamwork
- Emotional Intelligence
- Communication Skills
- Analytical Skills
- Peer Management
- Time management
- Interpersonal Skills
- Quick Learning
- Active Listening
Languages
Tamil
Native or Bilingual
English
Full Professional
Sinhala
Full Professional
Timeline
Site Manager
Jasbe Petroleum (BP)
08.2024 - 11.2025
Assistant Site Manager
Jasbe Petroleum (BP)
09.2023 - 08.2024
IT Support Specialist – Intern
TechSkills Institute
03.2022 - 09.2022
Customer Service and Console Operator
Jasbe Petroleum (BP)
03.2021 - 08.2023
Product Development Engineer
Kevilton Electrical Products (Pvt) Ltd
01.2015 - 03.2017
Concierge (Part Time)
Hotel Janaki
01.2010 - 12.2011
Master of Information Technology - Network Security & IT Management
Charles Sturt University
BEng (Hons) - Electronics and Electrical Engineering
University of Sunderland
Master of Business Research -
Canterbury Institute of Management