Sintia Kunst
Gold Coast,QLD
Summary
Proven in enhancing customer engagement and resolving conflicts, I excelled at Kmart by leveraging my expertise in customer service and money handling. My proactive approach led to a significant improvement in customer satisfaction and loyalty. Skilled in both relationship building and regulatory compliance, I consistently exceeded performance targets through effective teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Kmart
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Bartender
Souhport Soccer Club
04.2023 - 09.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Retail Sales Associate
Worner Bros Movie World
11.2021 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Food and Beverage Attendant
McDonald's
05.2020 - 10.2021
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Assisted with bussing tables and cleaning up spills.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Set up advertising signs and displays on shelves, counters and tables.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Education
High School Diploma -
Southport State High School
Southport, QLD11.2023
Skills
- Customer Service
- Money Handling
- Display Setup
- Loss Prevention
- Order Processing
- Regulatory Compliance
- Problem-Solving
- Fitting room maintenance
- Store maintenance
- Conflict Resolution
- Relationship Building
- Professional Appearance
- Customer Engagement
- Self-Checkout Assistance
- Teamwork and Collaboration
- Complaint Management
- Teamwork
- Cash Handling
Accomplishments
- At Movie Worlds I was trusted with many jobs and duties like opening and closing stores as well as being in charge of a team.
- At Kmart I quickly excelled and because team leader within only 2 months of my employment, I was trusted with opening and closing the cash registers as well as the service desk, I was also trusted to be in charge of a team.
Languages
Slovenian
Native or Bilingual
Serbian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
Kmart
08.2023 - Current
Bartender
Souhport Soccer Club
04.2023 - 09.2023
Retail Sales Associate
Worner Bros Movie World
11.2021 - 03.2023
Food and Beverage Attendant
McDonald's
05.2020 - 10.2021
High School Diploma -
Southport State High School
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