Siobhan Clarke
Port Hedland,WA
Summary
Experienced professional with a diverse skill set and a strong background in multicultural environments. Holds a Full C class driver's license, Telehandler ticket, and certifications in first aid and fire equipment. Demonstrates reliability and punctuality, with a commitment to continuous learning and improvement. Ready to contribute effectively to team success and tackle challenging tasks with a focus on safety and performance.
Strong analytical and communication skills with a proven track record in teamwork and adaptability. Committed to contributing to team success while pursuing continuous professional development. Positive attitude and dedication to learning drive consistent performance improvements..
Overview
20
20
years of professional experience
Work History
Operator/labourer
Cockburn Cement
10.2020 - Current
- Enforced strict safety protocols to maintain a safe working environment.
- Operated various machinery, demonstrating adaptability across diverse work settings.
- Reduced equipment downtime through effective troubleshooting and timely repairs.
- Increased product quality with meticulous attention during operational processes.
- Collaborated with team members to ensure efficient project completion.
- Maintained organized work areas to enhance site efficiency and safety compliance.
- Adapted quickly to changes in operational parameters and specifications.
- Demonstrated strong teamwork and communication skills to boost morale.
Administrative Assistant
North Haul Haulage Company
03.2020 - 10.2025
- Responded promptly to inquiries from callers seeking information, ensuring excellent customer service.
- Implemented organizational systems that streamlined office filing processes.
- Created a clean office environment to enhance client satisfaction.
- Safeguarded confidential information through careful handling of sensitive records.
- Accelerated invoice processing by maintaining accurate financial records in the system.
- Managed data entry tasks and maintained accurate spreadsheets for performance tracking.
- Oversaw phone communication and directed incoming mail for efficiency.
- Established administrative procedures that enhanced daily task management for staff.
- Responded to inquiries from callers seeking information.
Operations Manager (Cleaner)
Maid 2 Shine Cleaning Services
01.2017 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Increased cleaning efficiency with introduction of colour-coded cloth system to prevent cross-contamination.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Employment Consultant
Bloodwood Tree Association INC
01.2013 - 01.2016
- Developed customized job search strategies, increasing interview rates and job offers.
- Proofread and edited resumes to enhance interview chances for clients.
- Provided ongoing support, addressing client concerns throughout job search processes.
- Reviewed and coordinated employment referrals to connect candidates with job opportunities.
- Taught job search skills and conducted mock interviews to improve candidate employability.
- Managed caseloads of over 50 clients seeking gainful employment monthly.
- Analyzed past placement data to identify successful strategies that elevated placement rates.
- Cultivated relationships with local businesses, expanding employment opportunities for clients.
Domestic Cleaner
Kestrel Contracting Cleaning
01.2013 - 12.2013
- Performed deep-cleaning tasks to enhance home appearances, including carpet shampooing and window washing.
- Executed meticulous dusting, vacuuming, and surface sanitizing to reduce allergens in homes.
- Accommodated special client requests by tailoring cleaning services to individual needs.
- Managed multiple clients efficiently, ensuring timely completion of all assignments.
- Provided specialized care for delicate items like antiques and electronics during cleaning sessions.
- Disinfected and mopped bathrooms, maintaining sanitary facilities.
- Streamlined cleaning processes with effective use of supplies, reducing overall operational costs.
- Adhered to safety protocols while using various cleaning chemicals and tools.
Restaurant Floor Manager
Subway
01.2010 - 01.2012
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
Cashier
New World Super Market
01.2007 - 05.2008
- Cultivated strong customer relationships, resulting in increased repeat business.
- Streamlined checkout process, significantly reducing wait times for customers.
- Processed cash, card, and check transactions with high accuracy.
- Mentored new employees on cashier duties, improving overall team performance.
- Collaborated with team members to achieve sales targets and enhance store presentation.
- Maintained organized and clean checkout area to ensure positive shopping experience.
- Actively listened to customer needs, providing tailored product recommendations.
- Handled returns and refunds while resolving transaction issues professionally.
Olive Café
01.2007 - 01.2008
Bay Of Islands Resort
01.2006 - 01.2007
Education
High School Diploma -
Okaihau College
Okaihau New Zealand 10-2007
Skills
- Hardworking and reliable
- People skills
- Punctuality
- Professional appearance
- Communication skills
- Willingness to learn
- Word processing and data entry
- Email management
- Customer interaction
- Time management
- Honesty
- Dependability
- Commitment
- Team player mentality
- Quick learning ability
- Housekeeping expertise
- Knowledge of site requirements
- Safety awareness
- Teamwork and collaboration skills
- Customer service excellence
- Flexibility and adaptability
- Attention to detail
Personal Information
Date of Birth: 09/13/88
Qualifications And Training
- Telehandler ticket
- C class full driver's license
- First aid certificate
- Cultural awareness certificate
- NCEA level 1 and 2
- Demonstrate First Attack Firefighting Equipment
- Confined Space
- Working at heights
Hobbies and Interests
- Family
- Daughter
- Camping
- Cleaning
- Sports
- Beach
- Swimming
- Travelling
- Reading
- Shopping
Languages
English
Native or Bilingual
Timeline
Operator/labourer
Cockburn Cement
10.2020 - Current
Administrative Assistant
North Haul Haulage Company
03.2020 - 10.2025
Operations Manager (Cleaner)
Maid 2 Shine Cleaning Services
01.2017 - 03.2020
Employment Consultant
Bloodwood Tree Association INC
01.2013 - 01.2016
Domestic Cleaner
Kestrel Contracting Cleaning
01.2013 - 12.2013
Restaurant Floor Manager
Subway
01.2010 - 01.2012
Cashier
New World Super Market
01.2007 - 05.2008
Olive Café
01.2007 - 01.2008
Bay Of Islands Resort
01.2006 - 01.2007
High School Diploma -
Okaihau College
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