Siobhan Condrit
Shepparton,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service
Bunnings Warehouse Shepparton
11.2021 - Current
- Developed working relationships with customers while assisting with account management duties as well as benefits
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Service
Friars Cafe Shepparton
10.2020 - 11.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service
BRANDITT Avenue Fish and Chip shop
04.2018 - 06.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
YEAR 12, VCE -
GREATER SHEPPARTON SECONDARY COLLEGE, WANGANUI CAMPUS
Skills
- Complaint Handling
- Account Management
- Customer Retention
- Sales follow-up
- Company policy adherence
- Email management
- Payment Processing
- Store Cleaning
- Retail merchandising expertise
- POS System Operation
References
- Michelle Johansson, Geared 4 Careers, mjohansson@geared4careers.org.au, 0409 868 500
- Bec Dennis, Friars Cafe Manager, rebeccasloots@hotmail.com, 0402 358 658
Hobbies and Interests
- Cooking
- Reading
- Painting/Crafts
- Watching Movies
- Spending time with Family
- Fashion
Timeline
Customer Service
Bunnings Warehouse Shepparton
11.2021 - Current
Customer Service
Friars Cafe Shepparton
10.2020 - 11.2021
Customer Service
BRANDITT Avenue Fish and Chip shop
04.2018 - 06.2019
YEAR 12, VCE -
GREATER SHEPPARTON SECONDARY COLLEGE, WANGANUI CAMPUS
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