Siobhan Dicker
Maroochydore,Australia
Summary
Possesses an Advance Diploma in Tourism Management and a Bachelor of Applied Science in Recreation Planning Management. More than 15 years of experience in the Tourism and Hospitality sector, with a strong focus on customer service excellence. Recognized for a friendly demeanor and responsiveness in client interactions. Certified in RSA and RSG, reflecting dedication to professional development and collaboration.
Overview
22
22
years of professional experience
Work History
Food & Beverage Attendant
Sunshine Coast Turf Club
05.2025 - Current
- Customer Interaction: Greet customers, take food and beverage orders, and present menus and specials.
- Service Delivery: Serve food and drinks to guests, ensuring they meet required standards.
- Cash Handling: Operate the point-of-sale system and collect payments from customers.
- Cleanliness: Maintain a clean and tidy work environment by following "clean-as-you-go" procedures and cleaning tables.
- Teamwork: Collaborate effectively with other staff, including kitchen and bar teams, to ensure smooth service.
- Event Support: Assist with the setup, delivery, and pack-down of food and beverage services for events and functions.
Team member
Big W
06.2022 - Current
- Greeting Customers and worked to determine their needs in a professional manner
- Remain up to date on the latest store offerings, promotion and sales
- Collaborating with team members to ensure day to day task were met with precision and timely matter
- Utilise proper selling techniques and product knowledge to provide the best customer service possible.
- Worked to keep the floor, neat, organised, and well stock
- Followed all store protocols and safety Regulation
Back dock worker – Team Member
Super Retail Group (Boating Camping Fishing)
04.2023 - 11.2024
- Material Handling Techniques: Walking Stacker Handling Procedures, Pallet Jack Operations, Loading Docket Equipment Usage and safety operations
- Safety Training: Internal training and development of current Health and Safety Policy to Adhere to the SuperRetail Group
- Operational Skills: Inventory Management, Shipping and Receiving, order fulfilment, workflow Coordination
- Responsibilities: Load and unload Orders using suitable material-handling equipment, inspect the unload deliveries for any damages or irregularities, Importing Deliveries and freighting onto spreadsheet, communicating with Vendors, Couriers and Teams to ensure safe loading is adhere to and up to date at all times. Ensure that the dock areas are clean and free of debris.
- Greeting Customers and worked to determine their needs in a professional manner
- Remain up to date on the latest store offerings, promotion and sales
- Collaborating with team members to ensure day to day task were met with precision and timely matter
- Utilise proper selling techniques and product knowledge to provide the best customer service possible.
- Worked to keep the floor, neat, organised, and well stock
- Followed all store protocols and safety Regulation
Guest Service Agent
Mantra Sirocco & Zanzibar
04.2022 - 04.2023
- Assisting in providing guests with current and efficient information in regards to accommodation, Local product knowledge of the Surrounding areas
- Provide Assistance and Support to the General Manager and Front Office Manager
- To support and assist my team in guiding them with accurate information and confident problem solving skills.
Guest Service Agent/Supervisor/ Conference Coordinator
Landmark Resort
10.2021 - 04.2022
- Assisting in providing guests with current and efficient information in regards to accommodation, Local product knowledge of the Surrounding areas.
- Provide Assistance and Support to the General Manager and Front Office Manager
- To support and assist my team in guiding them with accurate information and confident problem solving skills.
Guest Service Agent/ Relief Supervisor
Mantra French Quarter
03.2014 - 10.2020
- Assisting in providing guests with current and efficient information in regards to accommodation, Local product knowledge of the Surrounding areas.
- Provide Assistance and Support to the General Manager and Front Office Manager
- To support and assist my team in guiding them with accurate information and confident problem solving skills.
- Liaise with Wholesale booking Agents, Internal Booking Agent from the Mantra Head Office (TRADE & CRES), Corporate Companies and Independent travellers.
- Assisting and promoting CSR & Property fundraisers and events.
- Assisting in the organisation of monthly AAT Kings Tour Groups
- Train new staff members
Guest Service Agent/Supervisor/ Conference Coordinator
BreakFree Grand Pacific
10.2012 - 03.2014
Guest Service Agent & Receptionists
BreakFree Moroccan
08.2011 - 10.2012
Reception
Mantra Heritage, Inlet & Village
06.2010 - 08.2011
Food & Beverage Attendant
Oversea working Visa
08.2009 - 05.2010
Food & Beverage Attendant
Sea Temple Resort & Spa
03.2009 - 08.2009
Tour Desk & front Office Supervisor
Treetop Resort & Spa
04.2004 - 03.2009
- Tour Desk & front Office Supervisor April 2006 – March 2009
- Food & Beverage Supervisor/ Bar Supervisor 2005-2006
Education
Bachelor of Applied Science - Recreation, planning management
University of SA – Mawson Lakes
South, Australia, AU01.2003
Advance Diploma - Tourism Management
Adelaide Institute Of TAFE South Australia
Adelaide, SA, AU01.2002
South Australia Certificate of Education - SSABASA
Saint Aloysius College
Adelaide, SA, AU01.1997
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Order accuracy
- Inventory
- Beverage preparation
- Phone orders
- Cross-training capabilities
- Staff leadership
- Upselling strategies
- Reception service
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Clear communication
- Flexible schedule
- Multitasking
- Multitasking Abilities
- Guest service
- Customer relations
- Safety awareness
- POS system operation
- Performance improvement
- Payment processing
- Conflict resolution
- Team building
- Decision-making
- Relationship building
- Computer skills
- Active listening
- Cross-selling and upselling
- Complaint handling
- Team leadership
- Excellent communication
- Employee training
- Organizational skills
- Quality control
- Language fluency
- Ordering procedures
- Task prioritization
- Interpersonal communication
- Teamwork
- Problem-solving abilities
- Reliability
Timeline
Food & Beverage Attendant
Sunshine Coast Turf Club
05.2025 - Current
Back dock worker – Team Member
Super Retail Group (Boating Camping Fishing)
04.2023 - 11.2024
Team member
Big W
06.2022 - Current
Guest Service Agent
Mantra Sirocco & Zanzibar
04.2022 - 04.2023
Guest Service Agent/Supervisor/ Conference Coordinator
Landmark Resort
10.2021 - 04.2022
Guest Service Agent/ Relief Supervisor
Mantra French Quarter
03.2014 - 10.2020
Guest Service Agent/Supervisor/ Conference Coordinator
BreakFree Grand Pacific
10.2012 - 03.2014
Guest Service Agent & Receptionists
BreakFree Moroccan
08.2011 - 10.2012
Reception
Mantra Heritage, Inlet & Village
06.2010 - 08.2011
Food & Beverage Attendant
Oversea working Visa
08.2009 - 05.2010
Food & Beverage Attendant
Sea Temple Resort & Spa
03.2009 - 08.2009
Tour Desk & front Office Supervisor
Treetop Resort & Spa
04.2004 - 03.2009
Bachelor of Applied Science - Recreation, planning management
University of SA – Mawson Lakes
Advance Diploma - Tourism Management
Adelaide Institute Of TAFE South Australia
South Australia Certificate of Education - SSABASA
Saint Aloysius College