Siobhan Morgan
Ringwood East,Australia
Summary
Results-driven Dental Operations Manager with extensive experience at Inspiro Community Health, recognized for implementing process improvements that elevate operational efficiency and workforce training. Proven ability to establish and maintain safety standards while achieving notable increases in team performance and customer satisfaction. Adept in project management and employee relations, consistently meeting budgetary and operational objectives.
Overview
11
11
years of professional experience
Work History
Dental Operations Manager
Inspiro Community Health
Lilydale, Melbourne
02.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved the efficiency of processes, team performance, and customer experience.
- Directed staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments, including marketing, finance, human resources, and reception, to ensure efficient operations.
- Addressed customer concerns with suitable solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
- Developed key performance indicators to measure effectiveness of operational processes.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Outreach Worker
Health Ability
Eastern Region, Melbourne
12.2018 - Current
- Provide harm minimisation information, along with education and referrals to other health and community organisations
- Deliver injecting equipment and contraception, and collect used equipment for safe disposal
- Deliver excellent customer service that is confidential and anonymous
Reception Manager
Inspiro Community Health
Lilydale, Melbourne
12.2020 - 02.2023
- Lead the Receptionist team on a daily basis to provide outstanding customer service to all people from clients community accessing services
- Build capacity within the Reception team to ensure a consistent approach to customer service and work practice is maintained
- Demonstrate the ability to confidently maintain the appointments using the several different electronic appointment systems across the service
- Attend and contribute to Carrington Health committees, meetings and review forums aimed at capacity building and service development
- Participate in the organisational continuous quality improvement program and develop, monitor and review policies and procedures as appropriate
Reception Manager
Carrington Health (now Health Ability)
Box Hill, Melbourne
01.2017 - 12.2020
Senior Dental Assistant/Medical Receptionist
Dental Care Group
Melbourne
05.2016 - 01.2017
Dental Assistant/Medical Reception
Tendler Dental
Melbourne
10.2015 - 05.2016
Medical Administrator
ASD Children’s Service, NHS
Liverpool, UK
03.2015 - 08.2015
Practice Manager
Centre for Dentistry
Liverpool, UK
07.2013 - 03.2015
Education
Certificate 3 - Dental assisting
Alder Training
EnglandBA - Education Studies and History
Hope University
EnglandMerchant Taylor’s School for Girls - completed year 12
EnglandSkills
- Safety Standards Implementation
- Incidents management
- Performance monitoring
- Troubleshooting and problem solving
- Process flows
- Project management abilities
- Employee relations and conflict resolution
- Workforce training
- Management
- Project planning and development
- Staff retention
- Delegation
- Process improvement strategies
- Policies and procedures implementation
- Supply chain logistics
- Budgeting and forecasting
- Customer relations specialist
- Budgeting and cost control
- Performance reporting
- Continuous improvements
Additional Information
First aid trained annually, WWC check, NDIS check, Police check, Full Driving license (manual also)
References
Available upon request
Timeline
Dental Operations Manager
Inspiro Community Health
02.2023 - Current
Reception Manager
Inspiro Community Health
12.2020 - 02.2023
Outreach Worker
Health Ability
12.2018 - Current
Reception Manager
Carrington Health (now Health Ability)
01.2017 - 12.2020
Senior Dental Assistant/Medical Receptionist
Dental Care Group
05.2016 - 01.2017
Dental Assistant/Medical Reception
Tendler Dental
10.2015 - 05.2016
Medical Administrator
ASD Children’s Service, NHS
03.2015 - 08.2015
Practice Manager
Centre for Dentistry
07.2013 - 03.2015
Certificate 3 - Dental assisting
Alder Training
BA - Education Studies and History
Hope University
Merchant Taylor’s School for Girls - completed year 12
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