Siobhan O'Sullivan
48 Pecten Ave, Warrnambool
Summary
Dynamic and dedicated professional with a proven track record at Australian Clinical Labs, excelling in specimen collection and patient engagement. Demonstrated venipuncture proficiency and effective teamwork, consistently enhancing patient satisfaction through exceptional service and meticulous attention to infection control. Committed to fostering a collaborative environment and achieving service excellence.
Overview
19
19
years of professional experience
Work History
Pathology Collector
Australian Clinical Labs
01.2022 - Current
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
- Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful procedures.
Clinicians Assistant- Emergency Department
Southwest Healthcare
09.2021 - 02.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted and transferred patients safely in hospital with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of patient care and low level clinical tasks within the Emergency department.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- General and specialised cleaning, restocking of medical supplies, linen and equipment.
- Internal couriering - pathology and pharmacy
Senior Support Worker
Voyage Care LTD
02.2009 - 05.2011
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
- Facilitated successful transitions between services by collaborating closely with case managers, families, and other service providers.
- Participated in ongoing professional development opportunities to stay current on best practices in the human services field.
- Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
- Coordinated community outings and activities, enriching the lives of clients through social engagement opportunities.
- Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
Customer Sales Representative
Collins Booksellers
02.2007 - 02.2008
- Emphasized product specifications to meet customer needs.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Point of Sale, Orders and stocktake.
Section Leader/Bar Services
Blundell Street/ Supper Club
02.2006 - 01.2007
- Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
- Delegated tasks appropriately to ensure optimal utilisation of team member skills and capabilities.
- Highly organised and effective communicator with established multitasking skills, flexible and adaptable to work under pressure.
- Fully engaged with team members to achieve optimal staff performance and contribute to workplace productivity.
- Utilised excellent leadership and organisational skills to achieve goals.
Education
Diploma of Nursing
Southwest TAFE
Warrnambool, VIC11-2021
Certificate 3 In Individual Support
Southwest TAFE
Warrnambool, VIC11-2018
VCE
Warrnambool College
Warrnambool10-1998
Skills
- Specimen Collection
- Patient Engagement
- Venipuncture Proficiency
- Infection control
- Precision in Data Entry
- Collaborative Communication Ability
- Patient satisfaction
- Effective Time Management
- Effective Team Collaboration
- Medication administration
- Service Excellence
- Inventory Control
- Medical record management
Timeline
Pathology Collector
Australian Clinical Labs
01.2022 - Current
Clinicians Assistant- Emergency Department
Southwest Healthcare
09.2021 - 02.2022
Senior Support Worker
Voyage Care LTD
02.2009 - 05.2011
Customer Sales Representative
Collins Booksellers
02.2007 - 02.2008
Section Leader/Bar Services
Blundell Street/ Supper Club
02.2006 - 01.2007
Diploma of Nursing
Southwest TAFE
Certificate 3 In Individual Support
Southwest TAFE
VCE
Warrnambool College
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