Siobhan O'Sullivan
48 Pecten Ave, Warrnambool,VIC
Summary
Clinical support professional with hands-on experience in pathology collection, nursing support, residential support work, and patient care across fast-paced healthcare settings. Delivers efficient care with accuracy, empathy, and compassion. Supports interdisciplinary healthcare teams through calm, respectful communication and safe service delivery.
Overview
21
21
years of professional experience
Work History
Pathology Collector
Australian Clinical Labs
Warrnambool, Vic
01.2021 - Current
- Instructed patients on correct specimen collection steps to help maintain sample quality and accurate test outcomes.
- Improved sample integrity and test accuracy through clear patient instruction on specimen collection techniques.
- Provided patient education on specimen collection methods to protect sample integrity and support accurate testing.
- Achieved accurate specimen processing by applying proper labeling, storage, and transportation standards across testing stages.
- Refined venipuncture skills to perform blood draws with minimal patient discomfort.
- Reduced discomfort during blood draws through improved venipuncture technique.
- Improved patient comfort by managing specimen collection process quickly and efficiently.
- Enhanced patient comfort by streamlining specimen collection from start to finish.
- Consistently delivered strong patient service during stressful procedures, contributing to high satisfaction.
- Delivered exceptional care during stressful procedures, supporting patient satisfaction goals.
- Ensured timely delivery of specimens to testing labs, supporting prompt processing.
- Supported infection control compliance through sterile, orderly workspace maintenance.
- Kept workspace clean, sterile, and organized to support infection control standards.
- Maintained positive team environment through clear communication and collaboration under pressure.
- Contributed to team performance through effective communication and collaboration under pressure.
- Supported smooth movement between testing stages by labeling, storing, and transporting collected specimens per established guidelines.
Nurse - Respiratory Clinic
Epic Health Ltd
09.2022 - 02.2023
- Screened patients for symptomatic and asymptomatic Covid and RSV PCR testing to facilitate timely diagnosis and treatment.
- Documented patient assessments, interventions, and outcomes to ensure compliance with regulatory standards under guidance from on-site GP.
- Followed infection control protocols to ensure patient safety.
- Addressed patient concerns promptly and professionally to promote a safe and comfortable healing environment.
- Maintained thorough, accurate and confidential documentation on patient online medical records.
Clinicians Assistant- Emergency Department
Southwest Healthcare
09.2021 - 02.2022
- Assisted management in delivering effective patient care and supporting low-level clinical tasks in the emergency department.
- Greeted and transferred patients safely in hospital with friendliness and professionalism.
- Fostered a positive work environment through strong interpersonal skills and proactive teamwork.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Performed general and specialised cleaning of hospital facilities to maintain a sanitary environment; restocking of medical supplies, linen and equipment.
- Managed internal couriering of pathology and pharmacy items between departments to facilitate timely delivery. - pathology and pharmacy
Senior Support Worker
Voyage Care LTD
Liverpool, Merseyside, United Kingdom
02.2009 - 05.2011
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
- Managed time-sensitive tasks including appointment scheduling and transportation arrangements, ensuring clients received timely and necessary support.
- Facilitated successful transitions between services by collaborating closely with case managers, families, and other service providers.
- Coordinated community outings and activities that enhanced clients' social engagement and overall well-being.
- Mentored new staff members, fostering a supportive workplace culture that emphasized teamwork and collaboration.
- Participated in ongoing professional development opportunities to stay current on best practices in the human services field.
Customer Sales Representative
Collins Booksellers
Warrnambool, Vic
02.2007 - 02.2008
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Outlined product highlights and benefits to support informed purchasing decisions.
- Highlighted product specifications to align with customer needs.
- Oversaw point of sale operations, processing customer transactions and managing inventory.
Section Leader/Bar Services
Blundell Street/ Supper Club
Liverpool, Merseyside, United Kingdom
02.2006 - 01.2007
- Utilised excellent leadership and organisational skills to achieve goals.
- Delegated tasks to align with team member skills, enhancing overall productivity.
- Engaged with team members to boost staff performance and increase workplace productivity.
- Mentored junior staff, fostering professional growth and improving team performance.
- Highly organised and effective communicator with established multitasking skills, flexible and adaptable to work under pressure.
Education
Diploma - Nursing
Southwest TAFE
Warrnambool, VIC11-2021
Certificate 3 - Ndividual Support
Southwest TAFE
Warrnambool, VIC11-2018
VCE
Warrnambool College
Warrnambool10-1998
Skills
- Venipuncture techniques
- Specimen integrity checks
- Patient-centered care
- Clinical nursing experience
- Electronic health records
- Medical record management
- Patient records documentation
- Time management
- Attention to detail
- Resourcefulness and reliability
- Professional confidentiality
- Medication administration
- Personal care
- Behaviour support/management
- Care/activity planning
- Incident reporting
- Client advocacy
- Shift handover
- Conflict resolution
- Compassionate support- Mental health awareness
References
Kylie Cooper, Social Emotional Wellbeing Care Worker- Gunditjmara Aboriginal Co-Operative Ltd
Tel: 0407804731
Nicole Antonio, Lab Manager -Australian Clinical Labs
Tel: 0437434983
Dawn Buckle, Educator
Tel: 0419550627
Timeline
Nurse - Respiratory Clinic
Epic Health Ltd
09.2022 - 02.2023
Clinicians Assistant- Emergency Department
Southwest Healthcare
09.2021 - 02.2022
Pathology Collector
Australian Clinical Labs
01.2021 - Current
Senior Support Worker
Voyage Care LTD
02.2009 - 05.2011
Customer Sales Representative
Collins Booksellers
02.2007 - 02.2008
Section Leader/Bar Services
Blundell Street/ Supper Club
02.2006 - 01.2007
Diploma - Nursing
Southwest TAFE
Certificate 3 - Ndividual Support
Southwest TAFE
VCE
Warrnambool College