Siobhan Quinn
Guest Service Agent
Sebastopol,VIC
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 10 years of industry experience.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Club Wyndham
Ballarat
01.2022 - Current
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees, and payments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Client Care Representative
Connect Hearing
Bellara, QLD
03.2021 - 01.2024
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Conducted case management activities and services with multidisciplinary team.
- Demonstrated excellent customer service by winning Client Care Representative of 2023
- Dealt with customers with hearing impairments in a courteous and professional manner
- Assisted clients with minor repairs to hearing aids
- Developed and updated databases to handle customer data.
Education
BBA - Convention And Event Management
Southern Cross University
Lismore 04.2001 -
Advanced Diploma of Tourism Management - Tourism Management
Victoria University
Melbourne, VIC 04.2001 -
Skills
Local Attraction Knowledge
Writing and Verbal Communication
Guest Complaint Resolution
Administrative Skills
Reservation Management
Concierge Services
Data Entry Proficiency
Check-In and Check-Out Procedures
Guest Inquiry Resolution
Cash Management
Transportation Arrangements
Listening Skills
Security Awareness
Timeline
Guest Service Agent
Club Wyndham
01.2022 - Current
Client Care Representative
Connect Hearing
03.2021 - 01.2024
BBA - Convention And Event Management
Southern Cross University
04.2001 -
Advanced Diploma of Tourism Management - Tourism Management
Victoria University
04.2001 -