Summary
Overview
Work History
Education
Skills
Timeline
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Siobhan Quinn

Guest Service Agent
Sebastopol,VIC

Summary

Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 10 years of industry experience.

Overview

3
3
years of professional experience

Work History

Guest Service Agent

Club Wyndham
01.2022 - Current
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Collected room deposits, fees, and payments.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.

Client Care Representative

Connect Hearing
03.2021 - 01.2024
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Conducted case management activities and services with multidisciplinary team.
  • Demonstrated excellent customer service by winning Client Care Representative of 2023
  • Dealt with customers with hearing impairments in a courteous and professional manner
  • Assisted clients with minor repairs to hearing aids
  • Developed and updated databases to handle customer data.

Education

BBA - Convention And Event Management

Southern Cross University
Lismore
04.2001 -

Advanced Diploma of Tourism Management - Tourism Management

Victoria University
Melbourne, VIC
04.2001 -

Skills

    Local Attraction Knowledge

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Timeline

Guest Service Agent

Club Wyndham
01.2022 - Current

Client Care Representative

Connect Hearing
03.2021 - 01.2024

BBA - Convention And Event Management

Southern Cross University
04.2001 -

Advanced Diploma of Tourism Management - Tourism Management

Victoria University
04.2001 -

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Siobhan QuinnGuest Service Agent