Siobhan Samatepo
Wagga Wagga,NSW
Summary
Proven track record in delivering exceptional customer service and handling complaints efficiently, demonstrated during tenure at Coles Group. Excelled in maintaining high client satisfaction rates through effective teamwork, multitasking, and staying calm under pressure. Skilled in fostering positive experiences in fast-paced environments, achieving significant improvements in service delivery.
Overview
2
2
years of professional experience
Work History
Babysitter
Volunteer Work
02.2024 - Current
- Communicated positively with children and guardians.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Supervised children on the playground to help develop physical and social skills.
Coles Customer Service
Coles Group
03.2023 - 01.2024
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service
Grill'd Healthy Burgers
02.2022 - 01.2023
- Welcomed and greeted guests and delivered outstanding customer service.
- Provided excellent customer service while meeting challenging time goals.
- Adhered to strict time limit for orders, maintaining quick turnout for orders with minimal mistakes.
Education
Wagga Wagga Christian College
Wagga Wagga, NSW09.2025
Skills
- Complaint Handling
- Customer Service
- Money handling abilities
- Calm Under Pressure
- Multitasking
- Teamwork and Collaboration
Timeline
Babysitter
Volunteer Work
02.2024 - Current
Coles Customer Service
Coles Group
03.2023 - 01.2024
Customer Service
Grill'd Healthy Burgers
02.2022 - 01.2023
Wagga Wagga Christian College
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