Siobhan Selui
Tregear,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
2
2
Certificates
Work History
Customer Service Representative
Mann & Noble
Erskine Park, NSW
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Effective liaison between customers and internal departments.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
- Entered orders into Sage and Zendesk computer database system.
Photographer Portrait
The School Photographer
01.2020 - Current
- Photographer, Assembling portable studio, Liaising with Teachers and school executives, Entertaining children during the process, Extra attention and compassion to students with special needs, Cash handling, Strong attention to detail and making sure the perfect photo is taken.
Team Leader, As a Team leader
AIPG Ltd Pty
Santa
10.2020 - 12.2020
- I was in charge of daily operation including sales achieved by staff, Quality control of prints, managing staff as per roster with breaks and rotating between tasks to maintain efficiency
- Reporting maintenance issues to store operation manager and store managers.
Portrait Photographer
MSP Photography Sydney West
01.2017 - 10.2019
- Assembling portable studio, Liaising with Teachers and school executives, Entertaining children during the process, Extra attention and compassion to students with special needs, Cash handling, Strong attention to detail and making sure the perfect photo is taken.
Area Supervisor
Scene to Believe
10.2018 - 01.2019
- Supervising 9 locations through daily operations, training CSAs, onsite troubleshooting, recruitment and managing of approx 60 staff, assisting the Santa Character Manager with Santa’s rosters Dealing with customer complaints
- Adhering to company policies and procedures making sure that staff also followed, reporting to the Account Manager regularly, checking that budgeted hours are within guideline and seeking approval if needed to be altered
- Leading by example with exceptional Customer service
- Liaising with clients on a regular basis getting feedback or concerns and handling customer complaints
- On the spot problem solving with having the best possible outcome.
Site Supervisor
10.2017 - 12.2017
- Managing a small team (5-9), Doing rosters weekly staying within weekly budget, Encouraging staff to upsell with training, Critiquing staff with encouragement, Banking and ensuring all daily procedures were followed, Upselling packages, Printing photos and upselling merchandise, Liaising with Santa and photographers while keeping children calm and happy during the sitting, Liaising with shopping centre security and centre management, Crowd control and time management for staff breaks,Cash Handling, dealing with customer complaints at Set level
- Exceeding Sale Target that year
Customer Service Assistant
11.2016 - 12.2016
- Meet and greet Customers, upselling packages, photographing the perfect moment with clients and Santa, Videography operations, Liaising with Santa and photographers while keeping children calm and happy during the sitting, Liaising with shopping centre security and centre management, Entertainment of children and parents.
Sales Assistant/ Assistant Store Manager
Villoni Dobsen Pty Ltd
07.2002 - 05.2012
- New Staff Training, Promotion to Manager, Customer Service, Cash Handling, Answering telephone enquiries,Stock Purchasing, Organising Orders/ Stock Taking, Keeping the shop clean and tidy, Office Administration/Data Entry
Telemarketer
Modern Group
09.2010 - 02.2011
- Cold Calling to book appointments, Providing feedback to Supervisors, Meeting KPI’s and exceeding targets, Upselling and cross selling, Data Entry
Technical Support
B&D Doors and Openers
05.2010 - 09.2010
- National Contact Centre
- Duties Technical Support and resolving problems step by step over the phone, Liaising with manufacturers supply departments and engineers for more complex situations (Australian Automatic Technology), Answering Internet inquiries, Processing some sales part sales, Data Entry/ Admin, Limited use of SAP
Customer Service Representative
Stericorp
03.2007 - 07.2007
- Duties Data Entry, Meet and Greet Clients, Organising Delivery Runs Statewide, Scheduling clients and making sure appointments were met with the disposal of dangerous medical and pharmaceutical waste, Liaising with government bodies, Clerical and office duties.
Office Administrator
Quality Roofing AUST Pty Ltd
05.2005 - 08.2006
- Answering phone, Organising the Estimator's daily Appointments, General office administration / Data Entry
Skills
Complaint resolution
POS systems expert
Order fulfillment
Multi-line phone talent
Administrative support
International sales support
Shipping procedures understanding
Professional telephone demeanor
Certification
E Exp: 01/12/2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Mann & Noble
05.2021 - Current
Team Leader, As a Team leader
AIPG Ltd Pty
10.2020 - 12.2020
Photographer Portrait
The School Photographer
01.2020 - Current
Area Supervisor
Scene to Believe
10.2018 - 01.2019
Site Supervisor
10.2017 - 12.2017
Portrait Photographer
MSP Photography Sydney West
01.2017 - 10.2019
Customer Service Assistant
11.2016 - 12.2016
Telemarketer
Modern Group
09.2010 - 02.2011
Technical Support
B&D Doors and Openers
05.2010 - 09.2010
Customer Service Representative
Stericorp
03.2007 - 07.2007
Office Administrator
Quality Roofing AUST Pty Ltd
05.2005 - 08.2006
Sales Assistant/ Assistant Store Manager
Villoni Dobsen Pty Ltd
07.2002 - 05.2012