Siobhan Smith
Coomera
Summary
A self-motivated saleswoman who thrives in a structured sales environment. CRM-savvy, disciplined with follow-ups, tasks, and time management. A team player with the ability to work independently, and has a strong goal-orientated mindset with an exceptional work ethic. Trainable, coachable, and happy to use a sales script. Positive and professional phone presence. Dedicated to ongoing learning and development inside and outside of work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Executive
Aerial Direct
09.2021 - Current
- Company Overview: Working for a business partner of a mobile phone provider.
- My daily role involves making 200-300 outbound cold calls to business customers providing them with mobile phone solutions.
- Having provided telecommunications solutions for both consumers and business over the last 4 years, I am adaptable and have the ability to tailor my sales approaches.
- By asking open ended questions, I am able to uncover customer's pain points and establish solutions accordingly.
- Being prepared for objections is crucial, and I have developed my own strategies to address these calmly and persuasively.
- Working in a high intensity cold calling role, I have the ability to remain resilient and am able to handle rejection whilst maintaining a positive attitude.
- My biggest achievement here was generating £250,000 gross profit in 12 months.
- Working for a business partner of a mobile phone provider.
Sales Executive
Future Fit Training
08.2019 - 08.2021
- Outbound calling individuals who had enquired online for Personal training, Pilates and Nutrition courses and enrolling students onto various courses.
- Understanding student’s goals and building rapport to create a supportive environment for career exploration.
- Conducting telephone appointments to explore career aspirations, identifying skills and interests and exploring career paths.
- Interpersonal abilities such as active listening were crucial here in order to inspire and encourage new students, build trust and maintain relationships.
Membership Consultant
Anytime Fitness
02.2018 - 07.2019
- During my role as a Membership Consultant, I was responsible for driving membership growth, ensuring a positive experience for new and existing members, prospecting, conducting gym tours, presenting membership options and closing sales.
- The role itself involved building and maintaining strong relationships with members in order to encourage referrals as well as providing them with excellent customer service.
- Acting as the first point of contact to new and existing members, I was responsible for representing the gym positively and professionally whilst tailoring offerings to individual needs.
Inbound Customer Service Advisor
Innovation Group
01.2017 - 01.2018
- Handling a high volume of inbound calls from vehicle policyholders regarding a new insurance claim.
- Remaining empathetic whilst gathering new claim information and recording accurately into the system.
- Maintaining excellent verbal and written communication during interaction with policyholders.
- Dealing with the first notification of loss and being the initial point of contact for customers reporting insurance claims.
Education
City & Guilds Level 3 Diploma - Travel & Tourism
Fareham College
Skills
- B2C Sales
- B2B Sales
- Telephone Sales
- Membership Sales
- Fitness Sales
- Sales
- Telecommunications
- Cold calling
- Active listening
- Relationship building
Certification
- Criminal History Check, ACRO Criminal Records Office
- Police Certificate (UK), ACRO Criminal Records Office, 06/12/25
- Drivers Licence, Full Drivers Licence
Languages
English
Timeline
Sales Executive
Aerial Direct
09.2021 - Current
Sales Executive
Future Fit Training
08.2019 - 08.2021
Membership Consultant
Anytime Fitness
02.2018 - 07.2019
Inbound Customer Service Advisor
Innovation Group
01.2017 - 01.2018
City & Guilds Level 3 Diploma - Travel & Tourism
Fareham College