Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Siobhan Wyse

Broadbeach,Queensland

Summary

I am currently studying my first year of a Bachelor of Nursing at Griffith university. I currently work as a casual front counter and barista hospitality worker at Mcdonald's. I am a successful team member as I achieve precise goals. I have proficient communication skills with customers when assisting with orders. I strive with leadership as I was a house captain in year 12, and also enjoy training younger staff to improve their skills and collaborate to achieve team goals.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Receptionist

Markham Court
Broadbeach, Queensland
07.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed reservations, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered central telephone system and directed calls accordingly.

Casual Team Member

McDonalds, Burleigh Heads
Burleigh Heads, QLD
10.2018 - Current
  • Processed customer transactions using cash register till.
  • Engaged in conversation with customer to ascertain need.
  • Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained a productive, efficient approach to all tasks.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.


Volunteer Surf Life Saving Age Manager

Kurrawa Surf Club
Broadbeach, Queensland
10.2018 - Current
  • Encouraged all nippers to have a go in all activities for maximum participation
  • Taught the nipper the importance of surf safety and swimming between the red and yellow flags
  • Teach the nippers new skills for example how to ride a board, swim underneath waves and retrieve flags
  • Create a fun and respectful environment for all children
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Casual Team Member

Pattysmiths Merrimac
Merrimac, Queensland
01.2020 - 12.2020
  • Processed customer transactions using cash register till.
  • Engaged in conversation with customer to ascertain need.
  • Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
  • Provided informational resources regarding product knowledge, suggestive selling and promotions availability.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Sought out ways to go above and beyond job requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Prepared customers' food by constructing burgers and packing orders correctly for customers.
  • Using effective communication skills when talking over the phone for online orders

Education

Bachelor of Nursing -

Griffith University
Gold Coast Campus
11.2024

Year 12 Completion - High School

All Saints Anglican School
Merrimac
11.2021

Skills

  • memorised coffee, tea, and cocoa beverages and completed over 40 coffees in 30 minutes
  • developed skills in basic coffee-making skills including grinding, steaming and pouring
  • performed daily side work to keep counter and coffee prep areas clean
  • Performed cafe opens at 4 am individually to get the cafe set up for a busy morning
  • Sanitised all coffee equipment multiple times during each shift; consistently maintained store cleanliness
  • prepare and serve customer food orders, ensuring that all items on display are handled according to food safety regulations
  • Hold the store record for the fastest coffee in 30 minutes alongside another coworker
  • Understood store discounts andthe

Accomplishments

  • Senior School House Captain
  • All Saints Community Service Award


Certification

  • First Aid Certificate
  • Cardiopulmonary Resuscitation Certificate
  • SLSA Age Manager Certificate
  • SLSA Bronze Medallion
  • Assistant in Nursing Certificate


Timeline

Receptionist

Markham Court
07.2022 - Current

Casual Team Member

Pattysmiths Merrimac
01.2020 - 12.2020

Casual Team Member

McDonalds, Burleigh Heads
10.2018 - Current

Volunteer Surf Life Saving Age Manager

Kurrawa Surf Club
10.2018 - Current

Bachelor of Nursing -

Griffith University

Year 12 Completion - High School

All Saints Anglican School

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Siobhan Wyse