Sione Kepu
North Sydney,Australia
Summary
Hardworking and passionate job seeker with strong Sales skills eager to secure a Sales position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
FACILITIES COORDINATOR
CBRE
2022.02 - Current
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
CUSTOMER SPECIFIC NEEDS CONSULTANT
Qantas Head Office
2019.07 - 2021.12
- Evaluated customers needs and/or medical condition, in conjunction with Qantas regulations to ensure the customer is fit to fly to their destination.
- Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
- Liaised with customer, my team and expert medical staff to better understand customer needs and recommend appropriate solutions.
QANTAS PROMOTIONAL TEAM MEMBER
Qantas Airways
2018.02 - 2019.12
- Worked various events both local and domestic that were sponsored by Qantas to help promote our services.
- Developed strong customer service and product knowledge skills to share with stakeholders when working at a Qantas event.
- Strengthened relationships between departments with regular meetings focused on promoting Qantas values and volunteering at charity events to understand how we give back to the community.
OFFICER CUSTOMER SUPPORT
Qantas Freight International Terminal
2018.08 - 2019.07
- Managed the accounts of Qantas Premium customers to ensure their reached the destination safely.
- Answered any queries and solved any issues for our premium customers by liaising with team members both local and domestic.
- Maintained a good rapport with our premium customers for increased business opportunities and customer retention.
CUSTOMER SERVICE AGENT
Qantas Airways
2017.06 - 2018.08
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on excellent customer service to provide passengers with a memorable experience.
QANTAS CLUB AGENT
Qantas Airways
2016.11 - 2017.06
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Cultivated strong relationships with Qantas business members by building rapport quickly and creating a memorable experience to maintain repeat customer and generate new referrals.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
CUSTOMER SERVICE AGENT
Qantas Airways
2015.01 - 2016.11
MANAGER OF MEMBERSHIP SALES
Fitness First
2012.12 - 2013.04
- Established rapport with prospective clients through strategic follow-ups via phone calls, emails and face-to-face conversations resulting in increased conversions from inquiries to memberships.
- Improved member retention rates through exceptional customer service and ability to show prospective clients the value of Fitness First membership.
- Consistently exceeded monthly sales quotas by studying the Fitness First sales membership techniques to identify potential clients and close deals effectively.
PERSONAL TRAINER
Fitness First
2012.04 - 2012.12
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Education
Certificate IV in Property Services (Real Estate) -
Leverage Academy
Qantas Promotional Team Development Program -
Qantas
Fitness Certificate III and IV in Personal Training and Certificate III in Sports Massage -
Australian Institute of Fitness
Skills
- Excellent Communication skills verbal and written
- Client Relations
- Retention Strategies
- Customer Relationship Management
- Excellent Time Management and Organisational skills
- Ability to build rapport quickly with people from diverse backgrounds
Professional Rugby Union Career
- Counties Manukau Steelers, Auckland, New Zealand, 2007 - 2008
- Toshiba Rugby Club, Tokyo, Japan, 2005 - 2007
- Worcester Warriors, England, 2004 - 2005
- Exeter Chiefs, England, 2003 - 2004
- New Zealand Sevens Team, travelled to twenty countries in a calendar year, 2000 - 2005
Awards
- Property Development project to build a new luxury home in Sunshine Coast to sell
- Selected to be an ambassador for Qantas Promotional Team
- Appeared on the first episode of the television Qantas documentary show "Ready For Take Off" that aired in October 2015
- Top sales agent in Fitness First for all of New South Wales in 2012. I also sold the most platinum memberships in a non-platinum membership gym.
References
- Vaughn papworth, Senior Facilities Manager, Provided upon request
- Peter litsakos, Engineering Manager | Qantas, Provided upon request
- Lyn langenberg, Customer Specific Needs Manager | Qantas, Provided upon request
Timeline
FACILITIES COORDINATOR
CBRE
2022.02 - Current
CUSTOMER SPECIFIC NEEDS CONSULTANT
Qantas Head Office
2019.07 - 2021.12
OFFICER CUSTOMER SUPPORT
Qantas Freight International Terminal
2018.08 - 2019.07
QANTAS PROMOTIONAL TEAM MEMBER
Qantas Airways
2018.02 - 2019.12
CUSTOMER SERVICE AGENT
Qantas Airways
2017.06 - 2018.08
QANTAS CLUB AGENT
Qantas Airways
2016.11 - 2017.06
CUSTOMER SERVICE AGENT
Qantas Airways
2015.01 - 2016.11
MANAGER OF MEMBERSHIP SALES
Fitness First
2012.12 - 2013.04
PERSONAL TRAINER
Fitness First
2012.04 - 2012.12
Certificate IV in Property Services (Real Estate) -
Leverage Academy
Qantas Promotional Team Development Program -
Qantas
Fitness Certificate III and IV in Personal Training and Certificate III in Sports Massage -
Australian Institute of Fitness